-Consult members on all purchasing related activities and manage all customer service needs-Identify and implement GPO contracts that provide savings to the member-Pursue relationships with members, suppliers, and peers to increase contract uptake through consultation and generate opportunity through education and engagement

•Educate members on savings opportunities available through GPO contracts•Serve as a resource and an extension of members' purchasing teams to support all procurement needs to identify savings•Collaborate with members and suppliers to ensure accounts are connected to GPO pricing to ensure maximum savings and contract utilization•Pursue relationships with accounts and supplier partners to identify expansion opportunities•Onboard and train new team members on department processes and best practices

•Develop relationships with clients and suppliers in order to implement savings and increase contract utilization•Responsible for new member onboarding including orientation and education on GPO basics to enhance program participation •Gather and maintain member information including contract interests and savings•Pursue relationships with accounts and seek business expansion opportunities

•Respond to client inquiries via phone and email correspondence.•Provide support to service and sales team in development and management of marketing campaigns, business reviews, and other customer service and sales related initiatives.•Ensure new member implementation activities are managed and transitioning account activities are well documented.•Assist service and sales team in savings tracking, contract connections, and market and account research.

•Manage client support through phone and email correspondence.•Organize and streamline operational tasks to increase efficiency and prevent error.•Monitor and report on status of projects to ensure accurate and timely deliverables.•Provide operational support to current and developing programs.•Facilitate executive board management to include scheduling and coordination of meeting logistics and exhibits.•Participate in software development initiatives by collaborating with team to analyze user feedback and develop technology solutions.•Perform manual user acceptance testing to identify software bugs and defects.

•Assist Benefits Consulting department in third party administration of defined benefit plans.•Process payments by entering information in financial institution databases.•Maintain client and financial institution databases to reflect changes to payments.•Provide information to pension plan participants and via the call center.•Verify accuracy and completeness of applications and forms.•Manage hard copy files, type letters, and process mass mailings.

•Set appointments for agent to review coverage with existing customers and look for opportunities for agent to market additional products.•Answer inquiries from policyholders regarding billing and claim questions, review policy coverage, and recommend coverage as needed.•Provide quotes for home, auto, and life insurance products. •Manage sales cycle of all products.