Jessica Vaughan Email and Phone Number

-Develop and execute strategic account plans to identify growth opportunities, resulting in a 4.5% increase in revenue from existing clients.-Establish and maintain strong client relationships, serving as the primary point of contact for key accounts.-Collaborate cross-functionally with sales, product development, and marketing teams to align client needs with company offerings.-Implement data-driven insights to improve client service processes, resulting in a 7.5% increase in efficiency.

Deliver exceptional client experience and drive revenue growth. Passionate about building strong client relationships and providing strategic guidance to maximize client success. Skilled in leading cross-functional teams, fostering collaboration, and implementing innovative solutions to meet client needs. Key Responsibilities:-Serve as the primary point of contact and trusted advisor for a portfolio of key clients, ensuring their satisfaction, loyalty, and long-term partnership.-Develop and maintain strong relationships with client stakeholders, understanding their business objectives, and aligning our services to meet their needs.-Provide strategic guidance to clients, offering insights and recommendations on industry trends, market opportunities, and best practices to drive their business growth.-Collaborate with internal teams, including account management, sales, marketing, and operations, to ensure seamless delivery of services and exceed client expectations.-Conduct regular business reviews with clients, presenting performance metrics, analyzing results, and identifying areas for improvement and upselling opportunities.-Identify new business opportunities within existing client accounts and work closely with the sales team to generate incremental revenue.-Monitor and analyze market trends, competitor activities, and client feedback to identify potential risks and opportunities, proactively addressing them to enhance client satisfaction.-Drive continuous improvement initiatives, optimizing processes, and implementing innovative strategies to enhance the overall client experience.-Stay up-to-date with industry trends and emerging technologies to provide thought leadership and drive innovation within the client service function.

Build, manage, and nurture a team of professionals to support a quickly growing company in a competitive market. Support professional and personal growth of team members to increase productivity. Serve as Activation point on RFP responses including but not limited to leading creative briefings and collaboration, vetting concepts with all necessary teams, developing campaign elements, confirming production budgets and assisting with presentation as needed. Lead integrated campaign and marketing activities including KPI-aligned strategy, creative development, copywriting, brand alignment, project and workstream management. Support and guide local marketing strategy, messaging architecture and brand visibility in local marketing (including advertising, landing pages, websites, emails, collateral, and other external-facing assets).

Coordinate marketing strategies across multiple platforms for omni channel campaigns. Revitalize and optimize engaging campaigns that generate measurable data, align with brand guidelines, and increase incremental revenue. Effectively communicate clear direction and guidance to team members to support growth, efficiencies, and alignment. Create and execute strategies when implementing marketing for newly acquired locations. Monitor center revenue and work to actively adjust social, marketing, and digital strategies. Build, manage, and nurture a team of professionals to support a quickly growing company in a competitive market. Support professional and personal growth of team members to increase productivity.

Created engaging monthly campaigns based on industry trends and peak seasonality. Pioneered new processes and best practices to improve time management and productivity. Claimed ownership, built structure, and created strategy around digital listings, including company-wide launch of a digital listing platform. Created, implemented, and maintained company online public review policy. Supported operational teams to increase center revenue and increase customer engagement via online profiles. Integrated companywide social media strategy for organic posting expectations.

Oversaw the scheduling of staff for work assignments to provide outstanding service while maintaining payroll budget. Implemented 90-day employee reviews structure to continually support employee growth. Resolved customer and staff complaints. Promoted company programs and service internally and externally. Established and maintained network connections with the community.

Created and maintained strong customer relations with up to 2000 clients. Ensured smooth day-to-day operations while creatively resolving conflict. Performed monthly employee evaluations to continually build programs. Demonstrated the ability to work in a high stress, fast-paced environment. Developed and implemented strategic marketing plans for the business.

Utilized and followed a behavioral checklist for the observations of student facilitators within the Department of Educational Services. Provided feedback to the facilitators following their observations verbally and via e-mail.

Created and implemented weekly lesson plans to reach monthly goals. Taught students ranging from 3-10 years of age in a creative, open environment.Adapted teaching methods to meet a wide variety of students’ needs.Educated students on the choreography process.Helped allow to students to develop their own created process.Choreographed a variety of dances each year for an annual recital.

Managed all aspects of day-to-day operations of the store and snack bar.Checked campers in and out one week to the next.Created schedules for employees.Finances: maintained all campers within their budget – about 500 campers per week.Complied with all health inspection regulations.