Jessyca Harper Email & Phone Number

-Researched and documented payer policies and reimbursement requirements, then developed and implemented strategic operational response initiatives.-Recognized as organizational subject matter expert resource for information pertaining to payor coverage and reimbursement, access barriers and patient billing policy.-Developed and delivered inter-departmental trainings, covering a wide range of operations, marketing message and revenue cycle topics.-Generated KPI reports leveraging BI applications and conducted data analysis to advise organization decision-making and present to executive leadership.-Partnered with learning and development team to create and deliver various trainings on billing and revenue cycle to various sales and operations teams.-Led Lean Six Sigma projects as a Green Belt, notable projects include:+Patient Cost Notification Text Message – evaluated and selected software vendors, coordinated with various IT departments and support teams to implement semi-automated text message notifications to patients about estimated cost shares, leading to $2.1M in operational savings annually.+Out-of-Network Claim Process Improvement – identified and successfully collected ~$1M previously unaccounted out-of-network claims, developed new process framework to ensure maximization of future collections.-Interface directly and via CRM software (Salesforce) with customer stakeholders (clinicians, patients, payors) and internal customers (Sales, IT, PMO) to understand voice of customer and find solutions for service gaps.-Provides coaching and development for 15 direct reports, focused on training, QA and customer service functions.-Received Ambry Genetics’ 2021 “Be the Difference Award” which recognizes exceptional individual contributions towards yearly goals and demonstration of core values.

Orange County, California Area

Managed a team of subject manner experts to develop training material, deliver in-person training and online training though LMS platforms, implement new systems and processes throughout the organization, and conduct end-to-end internal audits to support people and process management.

California

-Set up and performed daily live streams of video game content (for fun).-Developed a community of gaming enthusiasts.-Engaged in technical set ups, graphic design and social media moderation.

Portland, Oregon

-Created marketing plan for 3D scanning start-up.-Employed graphic design and copy writing skills to develop pitch decks and other promotional material.-Conducted market research to identify and prioritize sales targeting opportunities.

Portland, Oregon Area

-Deployed, maintained, and performed troubleshooting for classroom audio visual equipment.-Responsible for the interviewing, onboarding and training of new Audio Visual Technicians.-Developed staffing schedules each semester to ensure desk coverage during school hours.-Performed training and education to various teams and individuals on use of classroom equipment.-Used troubleshooting frameworks to investigate and problem solve various IT and technical issues.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Marketing And Advertising

Activities and Societies: National Society of Collegiate Scholars, American Marketing Association

Education record