Professional with over 4 years of experience in the commercial area and specialized attending service, specially on technical demands in chemistry and biotechnology.My career includes solid experience in research from theory, through all stages up to prototype solutions, which has given me a keen eye and the ability to deeply understand the needs and challenges of customers.Among the main achievements are the development of an innovative platform for identifying specific leads in specific niches, the significant increase in positive feedback in service and over 60 training of professionals in specific digital solutions for quality control and data management in the mining sector.I have experience in B2B consultative technical sales, portfolio management with a focus on cross-selling and upselling opportunities, and strategic technical support to promote brand loyalty.My customer-oriented approach is reinforced by active listening and critical analysis that seeks solutions to complex challenges. In addition, my flexibility and clearly communication easily align client expectations and consequently their satisfaction.My technical background includes a degree in Chemistry (UFV), a specialization in Biotechnology and Bioprocesses (UEM), and a Master's degree in Chemistry (CEFET-MG), which allows me to combine academic knowledge and practical experience to generate real value, contribute to revenue and strengthen relationships with customers.