As business analyst, my primary objective is helping businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.Some of my lead role is:Assisting with the business casePlanning and monitoringEliciting requirementsRequirements organizationTranslating and simplifying requirementsRequirements management and communicationRequirements analysisAgile Environment, Workflow AnalysisBusiness Systems,Financial ReportingMy responsible include Major Incident Management, Proactive Monitoring, Problem Management, Peak Command Centre operations, Service Desk Management, Identity and Access Management, and Monitoring Operations.Implementation of: Zoho CRM, Pro Hire and Xero accounting.

Consultant, with expertise in TOTVS RM ™ ERP Projects Implementation, Upgrades, Roll-out's and Support projects delivering customer experience to all our customers.Responsible solutions implementation projects, good Familiarity with all business functions such as Human Resource, Account/Finance, Supply chain, logistics, Work Flows, Health Care and IT. My activities involve team competency management, consultant allocation planning, results monitoring, internal negotiations with the Product and Service and Relationship Areas TOTVS and active participation in project committees involving sponsors and senior management.Conduct of survey and documentation of the processes for adequacy and alignment to the ERP system. Process specifications, flowchart and parameterization specifications.Specialization in workflows processes for internal process automation.Strategic consulting in systems and processes acting in clients of diverse segments. Being them:Sugar Cane Plants, Teaching Institutions, Healthcare, Industries and Services.Developing projects in several areas:Agricultural, Educational Groups Fiscal, Financial, Accounting, Hospital Management, Purchasing / Stock / Invoicing, Asset Management, Personnel Administration (Payroll / Point Automation), Relationship and Performance (Productivity, Indicators and Call Center).

Manage technology and business activities, involving the preparation of deployment projects, redesign of processes, including development and integration of systems, using high technology and Information Security. My main duties were to manage the activities of the technology area, involving the use of high technology (ERP Totvs). Coordinate the work of teams, taking care of the evaluation and identification of technological solutions, project planning and understanding of business needs. Negotiate with suppliers, optimize resources and define technologies that seek to minimize costs. Develop contingency strategies and procedures, aiming at security at data levels, accesses, audits and the continuity of Information Systems services. Management of the Office of Infrastructure Demands - Implementation of process automation - Outsourcing projects involving Solution Architecture, telecommunications, cabling, pacth panel, switch, hubs, firewall, servers, blades, virtualization (Cloud Computing, VMware and HyperV) (SQL), monitoring, job scheduling, Application Management, SLA (service levels), Service Delivery, Service Desk, Field Service and Disaster Recovery Plan; Based on knowledge in ITIL v3 and Cobit 4.1

Support the users of the integrated management system; • Customize and improve management reports; • Promote integration between integrated management modules; • Implement improvements to management systems; • Promote training to members of the technology team; • Look for solutions and new technologies that offer a reliable set of information to the company's management; • Ensuring the security and confidentiality of managerial information; In the systems part I have acted strongly in the configuration of the system and also in business processes. Development of management reports to calculate results. More than 70 business intelligence cubes were created, among other reports for analysis. Project to redefine entire payroll configuration. Group with more than 1500 employees. Where processes of sheet calculations, point counting and Medicine and Work Safety were redefined. The processes that suffered the most were work. The use of Where was set up a team on my coordination for training of all works (12 states). Among buildings and allotments. This project started with the development of materials (handouts, video lessons, etc.) to the training and follow-up of the processes in the works and post-accompaniment (support). And more: -Resolution of all Planning / Budget and Control works. (executive, acquisitive and financial plan). - Budget review (change of scope). Revision control. -Control of Contracts: • Adjustment of contracts; • Control of contractual balances; • Deduction and control of withholdings and advances; Additives of value and date; • Measurement and reversal releases .; . -PERT -Propriation of Inputs / Tasks. Integration with Nucleus. -Redesenho of all project follow-up both in the back office and in the works. -Trading of reports for calculation of results. -Configuration of contract of materials, services etc.

Strategic Consulting Roll out project, acting as Consultant in Totvs Management Systems in the following areas: Accounting, Financial Management, Purchasing / Sales / National / International Billing, Tax and Human Resources. Company is a major importer and distributor of Foods with stores spread all over the country. Restructuring Project, User Training, Process Definition and application of new work methodology using the ERP TOTVS RM Systems tool. Implementation of new POS for store sales and integration with ERP Rm. Integration On Line / Off Line. Training and support to users in all stores in the country. Responsible for researching and developing new technologies and disseminating them. Ensure alignment with other IT teams (outsourcing) Support the Systems Coordinator / Technological Infrastructure Manager in the development of strategies, actions, contract management and projects using technologies such as:Requirements analysis,Agile Environment, Workflow Analysis,Business Systems,Financial Reporting.

Responsible for diagnosing needs and deploying processes on clients; Deploy the processes according to the survey document; Perform the parameterization and simulation of the tasks, follow the integrated test project and also carry out production follow-up; To monitor the progress and execution of the planned activities / hours in the project; Instruct the client with resources available in the applications, according to the definition of the processes in the project documentation; Execute processes in database SQL Server 2000 and 2005. Analysis of requirements, processes and information gathering; Carry out recycling training and follow the news; Deployment and review of Corpore RM functionality; Formula configuration and system parameter fields; Configuration of user permissions and security profiles; Development of reports and consultations; Maintenance and development of integrated solutions with Excel spreadsheets; Maintenance and development of integrated solutions using SQL; Ensure the working interfaces of RM applications; To interpret the requisitions of the users and to configure the system in order to attend them; Develop integrated solutions using SQL. Acting consultant in more than 05 Hospital Management Projects: Acting in several areas of training, parameterization, process definition and hospital billing. Reception / Outpatient Dispensation of Medications (Electronic Prescription) Bed Management Billings of Private Accounts Billing SUS and Agreements. Great knowledge in processes and hospital routines.