Product Development Specialist
CurrentProduct Development Specialist, 08/2022 to Present• Researching and develop new products • Support product quality programs and product development. • Update and make modifications to existing products to improve overall efficiency and profitability. • Experienced with Tableau• Act as a team player by assisting and collaborating with other teammates. • Strong work ethic and willingness to do what is needed to get the job done with a “no task too small mentality.” Quality Assurance Engineer 2, 11/2016 to 10/2020• Create and execute test cases based on scope and project priorities for software systems. • Use of automation or scripting tools to aid in creating and maintaining test suites.• Troubleshoot issues to determine the cause.• Manual mobile app testing.• Ability to prioritize multiple responsibilities• Subject matter expert and team lead for backend api testing team.• Utilizing tools such as Postman, Selenium, Cucumber, Jira, Browser Stack• Trained on ZenDeskCustomer Experience Representative, 03/2014 to 07/2014• Resolve a wide variety of issues to provide a great customer experience.• Handle escalated issues with a high level of service• Understanding customers individual situations to resolve requests in a timely manner• Educate and assist customers• Understand customer concerns to produce positive solutions• Knowledge of company website, products, and services
