Client Success Associate
Current- Conduct 1-to-1 product demonstrations for new leads to highlight key features and benefitsto convert leads to potential customers.-Assist in the onboarding process for new clients, and regularly touch base with clients toinform them about new product updates and features.-Manage and maintain customer inquiries database to build a robust internal knowledge basethat captures commonly asked questions, respective solutions and best practices for clientsupport.- Maintain strong relationship and ensuring positive experiences for existing clients,understanding their needs and ensuring their satisfaction through effective communicationsthrough various digital channels, including but not limited to Zoom Meeting and WhatsAppMessaging.-Provide prompt and sufficient support to clients by addressing their inquiries and resolvingissues in a timely manner.-Collaborate with the sales and product teams to address client feedback and improve servicedelivery.
