James Purcell Email & Phone Number

St. Joseph, Missouri Area

Assists the CRM lead to compile statistics and reports on a weekly basis Process incoming provider agreement forms Provide general clerical assistance to support professional staffingProcess large amounts of information from the providers from a variety of computer programs such as MS Word, Adobe PDF, and MS Excel Verify correct data and delete unnecessary data before entering into the CRM and to ensure there are no duplicate entries Have a working knowledge about Health Information Technology (IT)Enter specific Health IT information and attention to detail to ensure accurate information is captured Enters patient data into a CRM database by inputting alphabetic and numeric information on keyboard Secures information by completing data base backups Maintains operations by following policies and procedures; reporting needed changes Protects operations by keeping information confidential

St. Joseph, Missouri Area

• Test systems for ease of use, reliability, consistency, and absence of defects.• Execute functionality test plans and checklists as assigned.• Log and regress all defects found during testing into the appropriate defect tracking software.• Provide clear and detailed written reports of bugs and repro steps to the development team.• Promptly bring serious defects to the attention of the QA Lead.• Ability to plan own work and independently prioritize tasks.• Proactively analyze, identify, and communicate problems effectively.• Defines application problem by conferring with clients; evaluating procedures and processes.• Develops solution by preparing and evaluating alternative workflow solutions.• Controls solution by establishing specifications; coordinating production with programmers.• Validates results by testing programs.• Ensures operation by training client personnel; providing support.• Provides reference by writing documentation.• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.• Accomplishes information systems and organization mission by completing related results as needed• Works with JIRA ServiceDesk, PROD ServiceDesk, JBoss, PolicyCenter, Citrix, Phoenix, Maintenance Release Systems, Microsoft Office, Microsoft Project, Communication Software (Lync, Skype for Business), SharePoint, ABEST, CLL, CLASS, Phone Systems (POLYCOM, Interaction Client: .Net edition), etc.

Chesapeake, Va

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries either in person or over the phone.• Write training manuals.• Train computer users.• Maintain daily performance of computer systems.• Respond to email messages for customers seeking help.• Ask questions to determine nature of problem.• Walk customer through problem-solving process.• Install, modify, and repair computer hardware and software.• Clean up computers.• Run diagnostic programs to resolve problems.• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Install computer peripherals for users.• Follow up with customers to ensure issue has been resolved.• Gain feedback from customers about computer usage.• Run reports to determine malfunctions that continue to occur.• Works with and performs configuration on PeopleSoft, Internal Company Software, Windows XP, 7 & 8, Mac OSX (Several Versions), VOIP systems and Hardware, Printer Systems and Hardware, Active Directory, etc.

United States

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.• Oversee the daily performance of computer systems for business clients.• Set up equipment for customer or client use, performing or ensuring proper installation of cable, operating systems, and appropriate software.• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.

St. Joseph, Missouri Area

• Monitored and operated CCTV Surveillance Systems and Perfomed Receptionist and Administration duties (Receiving and Directing Phone Calls, Scheduling, Using Microsoft Office, Microsoft Lync, Pegasus Security System, Remote Security Entrances• Performed Daily Patrols and filled out Daily Action Reports and Incident Reports on hazardous and other dangerous incidents.• Aided in the training of new officers and often directed other employees on how to do their daily work.• Drove company vehicles to designated sites to check for security breaches and hazardous and/or dangerous situations.• Worked with Law Enforcement and other emergency vehicles with health, criminal, and fire problems and to direct flow of traffic and people to their designated areas.

St. Joseph, Missouri Area

• Responsible for technology and other department sales, Used the sales process to assist customers in purchasing the right products and up-selling where applicable.• Responsible for computer repairs, such as hardware installation, software errors and support, virus removal, networking issues, and other computer related problems. Responsible for repairs on printers, tablet software, and mobile devices. • Recording and documenting all information for next technician to take over.• Responsible for merchandising, inventory, setting up displays, locking down displays and other items with security devices, cashiering, loading customer orders.• Responsible for copy and print services such as making stamps, printing, scanning, faxing, shipping packages, graphic design, mail merging, Microsoft Office.