Jesus Ayala Email and Phone Number

• Conducted a thorough review of fixed, variable and annuity applications for accuracy and completeness.• Performed daily bookkeeping including invoice processing, auditing payments, refunds and transfers simultaneously across 3 field offices.• Performed weekly audits to maintain inventory accuracy.• Aided NYL agents and their office staff with resolving outstanding requirements. • Provided excellent day-to-day customer service to our clients, agents and network of internal partners.

• Provided great customer service by quickly acknowledging customers, uncovering their needs, and showcasing product accordingly.• Consistently opened new Credit Card accounts by providing insight on additional services and financing options available, increasing overall basket value.• Marketed our weekly sales and trunk shows to customers via the use of written and digital communications.• Built a strong clientele network by adding customers to My Client system. Maintained an open line of communication to cultivate relationships resulting in consistent repeat business and a personal contribution of $120K in department sales within my first 3 months in role.

• Performed all sales and leasing activities to achieve the community’s revenue and occupancy goals. Increasing occupancy from 8% to 44% occupancy as the only leasing consultant.• Executed marketing activities across multiple platforms to create and drive traffic to the community, including implementing resident referral and employer outreach programs. • Executed residential activities which included outreach and coordinating schedules across multiple vendors simultaneously, to increase community participation. An event for Rocco's Ice Cream Truck garnered the biggest involvement by residents with a 30+ turn out.

• Operated work van and ensured accurate and timely pickups independently from the work team. Reduced time of delivery from an average of 10 hours for 200+ packages to under 8 hours.• Processed pickups and returns with the Amazon Rabbit Device in partnership with Amazon Logistics. Allowing an increase in team customer satisfaction from 80% to 97% positive feedback.

• Sold home theater products using tools and knowledge provided by vendors (Sony, Samsung, Apple, etc.) to ensure customer satisfaction. Becoming employee of the month, one month from promotion, with the only 100% customer satisfaction of the team.• Partnered with geek squad drivers and in home associates to provide complete solutions. A partnership that converted tv purchases to full solutions including add ons, deliveries and installations worth $5000+.

• Represented Disney core values of decency, optimism, quality and community by treating all guests with upmost respect.• Implemented and maintained visual merchandizing standards so that product was always stocked and easily accessible to customers, aiding in consistently meeting store sales goals. 1 million in revenue brought in fall of 2014 that granted the first store remodel.