Jesus Chavez Email and Phone Number

Fluid Truck is a Series A startup, leading the commercial vehicle rental industry with innovative vehicle access and fleet management solutions. During my time at the company, I led customer-facing products and owned the customer experience produced by these products.Responsibilities:• Partner with executives and senior cross-functional partners to set product vision, strategy, and roadmap for customer-facing products and experiences. • Translate roadmap into manageable chunks… Show more Fluid Truck is a Series A startup, leading the commercial vehicle rental industry with innovative vehicle access and fleet management solutions. During my time at the company, I led customer-facing products and owned the customer experience produced by these products.Responsibilities:• Partner with executives and senior cross-functional partners to set product vision, strategy, and roadmap for customer-facing products and experiences. • Translate roadmap into manageable chunks of work via product requirements documentations, epics, features, user stories, tasks.• As Product Owner, Led 2 high-performing product development teams of engineers, QA, and designers to execute product roadmap and backlog via agile development and scrum ceremonies.• Work closely with heads of customer service, sales, marketing, operations, as well as product analytics tools to gather feedback and iterate for product improvements.• Responsible for sprint planning, running daily stand ups, backlog refinement, retrospectives, design reviews, product demos, feedback sessions, customer interviews.• Led product design roadmap, partnering closely with Head of UX/UI• Responsible for final user acceptance testing, as well as owning mobile app and web product releases• Owned end-to-end user experience, from booking and payments, to telematics vehicle access, to GTM and customer supportAccomplishments:• Launched new booking and payments products that led to revenue and user growth• Integrated product analytics tools to derive insights and prioritized impactful product initiatives that led to increases in average customer review score• Leverage API integrations to enhance product offerings that aligned with value proposition, solved real customer problems, led to company savings• 2x Bad Mother Trucker AwardTools:• JIRA, Looker, Amplitude, Salesforce, Power BI, TruckStop, Postman, APIs, Google Analytics, BPMN Show less

Sam's Club is one of the largest warehouse club retailers, working on next generation retail initiatives to further leverage technology-driven product solutions. During my time at Sam's Club, I was a part of the Inventory Scan Pilot, which has since gone nation-wide. Responsibilities:• Dove into data and analytics to derive insights from next generation retail inventory and sales big data. • Developed and validated hunches from the data while working with cross functional… Show more Sam's Club is one of the largest warehouse club retailers, working on next generation retail initiatives to further leverage technology-driven product solutions. During my time at Sam's Club, I was a part of the Inventory Scan Pilot, which has since gone nation-wide. Responsibilities:• Dove into data and analytics to derive insights from next generation retail inventory and sales big data. • Developed and validated hunches from the data while working with cross functional stakeholders to assess value driven.• Collaborated with the Business, User Experience, and Engineering teams during discovery to assess value, usability and feasibility of product features.• Ensured project specs and timelines are met, while solving for roadblocks along the way.• Ensured business needs were being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; • Consulted with business partners, managers, co-workers, and other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;• Participated in and supported community outreach events.Accomplishments:• Conceptualized and owned proof-of-concept Planogram Compliance feature for the Inventory Scan product pilot, leading to efficiency and customer experience improvements Show less

Tesla is the leader of the electric vehicle and autonomous driving industries. During my time at the company, I led product improvement initiatives for the Autopilot product.Responsibilities:• Interacted with the engineers on the Autopilot team to improve on the design of an efficient labeling interface.• Ensured accurate data, the critical ingredient for training Tesla vehicles towards driving autonomously. • Made judgement calls on difficult edge cases that inevitable came… Show more Tesla is the leader of the electric vehicle and autonomous driving industries. During my time at the company, I led product improvement initiatives for the Autopilot product.Responsibilities:• Interacted with the engineers on the Autopilot team to improve on the design of an efficient labeling interface.• Ensured accurate data, the critical ingredient for training Tesla vehicles towards driving autonomously. • Made judgement calls on difficult edge cases that inevitable came up during team's data labeling• Managed the quality assurance workflow for the labels• Collected and managed statistics for the current data labeling throughput as a function of label accuracy, and recommended workflow improvements• Led team of Data Annotation Specialists that processed data for algorithm training• Gained basic computer vision and machine learning knowledge to better understand how data was used by machine learning algorithmsAccomplishments:• Drove product initiatives that resulted in the successful launches of features such as Traffic Light and Stop Sign Control• Led 2 engineers to redesign internal tool, resulting in improvements to team throughout and qualityTools:• JIRA, Confluence, Excel, SQL Show less

Meta (formerly Facebook) is the world's biggest social media company. During my time at the company, I worked in the Product Data Operations department as a lead.Responsibilities:• Collaborated with product development teams (product management, engineering, design) to design and execute product strategies for customer experience improvements• Drove the successful execution of a globally distributed workforce, consisting of both onsite and remote teams, by effectively… Show more Meta (formerly Facebook) is the world's biggest social media company. During my time at the company, I worked in the Product Data Operations department as a lead.Responsibilities:• Collaborated with product development teams (product management, engineering, design) to design and execute product strategies for customer experience improvements• Drove the successful execution of a globally distributed workforce, consisting of both onsite and remote teams, by effectively prioritizing projects, setting clear guidelines, and ensuring alignment between project objectives and product strategies• Presented impactful recommendations to senior leadership, shaping product direction.• Orchestrated and managed the seamless deployment of new projects geared towards optimizing features and algorithms within the Facebook Groups product, directly impacting user engagement and experience.Accomplishments:• Promoted in 1 month for exceptional leadership in optimizing Facebook Groups' global features and algorithms.• Spearheaded a data collection process, resulting in the discovery of 8+ quarterly insights that were pivotal in informing product enhancements and driving a remarkable 160% increase in machine-learning effectiveness.• Led cross-functional, onsite, and remote teams to exceed product goals by 72%.• Enhanced Facebook Group's search experience by 27%, exceeding goal of 20%, via strategic data analysis.Tools:• SQL,Excel Show less

Founded non-profit after identifying growth in the sector + demand through research. • Market Entry: Led inception of a non-profit after identifying strong local demand through user research. Orchestrated compliance, establishing a novel market presence and generating $6,000+ monthly revenue peak.• Strategic Business Development: Directed end-to-end operations, from crafting business plan to integrating an ecommerce site. Elevated online presence, boosting user engagement by 40% and… Show more Founded non-profit after identifying growth in the sector + demand through research. • Market Entry: Led inception of a non-profit after identifying strong local demand through user research. Orchestrated compliance, establishing a novel market presence and generating $6,000+ monthly revenue peak.• Strategic Business Development: Directed end-to-end operations, from crafting business plan to integrating an ecommerce site. Elevated online presence, boosting user engagement by 40% and achieving 25% sales contribution from branded relief-pain balm.• Effective Partnership Building: Forged vital alliances with local retailers, securing consignment deals to bolster inventory. Fueled growth by securing 8+ product consignments, expanding product range by 35%.• Marketing and Revenue Impact: Crafted and executed targeted digital campaigns on social media and specialized platforms. Amplified visibility, driving 30% of website traffic and generating $2,000+ monthly in direct sales revenue.• Skill Transformation: Underwent transformative personal growth, enhancing communication, operations, and problem-solving skills. Adapted entrepreneurial skills to align with product management's versatile demands. Show less

BALANCE is a non-profit consumer credit counseling agency that provides financial and debt counseling, as well as offering customers options to improve their financial situation via budgets and debt management programs.• Practiced empathy and financial counseling to diverse distressed clients going through tough financial situations • Developed budgets and Debt Management plans for clients, negotiating with their creditors for more manageable interest rate and payment terms that… Show more BALANCE is a non-profit consumer credit counseling agency that provides financial and debt counseling, as well as offering customers options to improve their financial situation via budgets and debt management programs.• Practiced empathy and financial counseling to diverse distressed clients going through tough financial situations • Developed budgets and Debt Management plans for clients, negotiating with their creditors for more manageable interest rate and payment terms that allowed for a feasible budget, debt elimination, and savings of up to 50%• Consistently achieved 5/5 in random client call audits Show less

• Conducted market research and competitive analysis, understood customer pain points and needs, and provided differentiated solutions to their needs around telecommunications, resulting in consistently exceeding monthly revenue goals, including exceeding accessory sales by 23%.• Maintained a Customer-Centric culture, providing support around various issues, consistently recognized for 90%+ customer service measured via customer satisfaction surveys. • Led team of 5 to become top store… Show more • Conducted market research and competitive analysis, understood customer pain points and needs, and provided differentiated solutions to their needs around telecommunications, resulting in consistently exceeding monthly revenue goals, including exceeding accessory sales by 23%.• Maintained a Customer-Centric culture, providing support around various issues, consistently recognized for 90%+ customer service measured via customer satisfaction surveys. • Led team of 5 to become top store in the North Bay Area, based on revenue and customer service metrics. Show less

• Helped department towards achieving 85% quarterly NPS• Identified and address the pain points/needs of a diverse customer base• Set customers up for success by onboarding them onto their new products• Troubleshooted hardware and software tech products• Promoted to Customer Service Agent from Sales Associate after 6 months