Jesus Flores Email and Phone Number

Primary FunctionResponsible for converting a sales opportunity to an order to provide products for Grainger customers that could not be fulfilled with the Catalog or On-line offering. Negotiate cost and terms and conditions with suppliers. Determine/set price to sell to key customers while identifying solutions, and resolving complex and unique issues. Source products with a focus on total customer opportunity and balance of GP and revenue to contribute higher… Show more Primary FunctionResponsible for converting a sales opportunity to an order to provide products for Grainger customers that could not be fulfilled with the Catalog or On-line offering. Negotiate cost and terms and conditions with suppliers. Determine/set price to sell to key customers while identifying solutions, and resolving complex and unique issues. Source products with a focus on total customer opportunity and balance of GP and revenue to contribute higher earnings. Work well with assigned customers and suppliers and constant, professional communication during each transaction Demonstrate initiative in suggesting changes and improving systems and processes of the department. Resolve urgent internal and external customer issues researches appropriate information to reach decision on non routine issues. Make purchasing and pricing decisions based on customer need, market and competitor conditions, product specifications, supplier strategy, and business policy. Identify sources for product/services in support of customer requests in a timely manner. Ensures proper product selections, matches, and/or alternatives at the best possible cost. Maintain existing supplier relationships and initiate potential new supplier relationships. Posses superior ability to negotiate with suppliers and convey pricing logic to internal partners. Solicit and evaluates proposals employing appropriate cost and price analysis techniques. Execute standard work processes and utilizes tools provided to make sound decisions to optimize Grainger’s chances to improve the customer experience. Achieve service metrics, productivity to achieve business KPI’s. Provide exceptional customer service by proactively contacting customer to resolve issues and to improve opportunity success rate. Proactively communicate with all stakeholders on status, pricing logic and decisions and teams up with internal and external business partners.Main Duties & Responsibilities Show less

Primary FunctionMaximize collection efforts; minimize credit loss exposure and achieving financial forecasts on the site level. Manage, coordinate, and direct the daily operations of non-exempt employees and/or support an operations unit in a production area. Perform a wide array of leadership functions that required confidentiality, initiative, and sound decision making. Assign work and set workflow priorities, maintain the staffs work queues, tracking unit performance and monitoring… Show more Primary FunctionMaximize collection efforts; minimize credit loss exposure and achieving financial forecasts on the site level. Manage, coordinate, and direct the daily operations of non-exempt employees and/or support an operations unit in a production area. Perform a wide array of leadership functions that required confidentiality, initiative, and sound decision making. Assign work and set workflow priorities, maintain the staffs work queues, tracking unit performance and monitoring daily business results. Develop, recommend and adapt guidelines, procedures, processes and techniques, reporting services to the completion of assignments and in line with management / department goals, activities, initiatives, service levels and cycle times. I was responsible for staff development, coaching and performance evaluations, monitoring staff attendance records and ensuring compliance with Chase policies. Promote an inclusive work environment demonstrating fairness and respect with a commitment to “best in class” customer service.Main Duties & Responsibilities Work with partners throughout the collection department to boost performance and achieve customer, employee, quality and financial goals.  Responsibility of the site to manage up to 200 employees Responsible for the development, execution and review of the collections process. Serve as a liaison for human resources issues for the department to ensure that staffing policies are followed as well as to participate in staffing decisions including performance appraisals, promotions, salary recommendations and terminations Monitor operations and personnel to ensure compliance with all internal and regulatory policies and procedures. Responsible for all audit scores related to the collection organization. Show less

Primary FunctionI was responsible for overseeing a team of frontline associates and drive business objectives in partnership with the local management team to execute the line of business strategy, implemented and managed an efficient and effective control environment; adhere to policies and procedures while enhancing both the employee and customer experience. The team helped homeowners who were unable to make their monthly mortgage payment and have asked for mortgage assistance. I… Show more Primary FunctionI was responsible for overseeing a team of frontline associates and drive business objectives in partnership with the local management team to execute the line of business strategy, implemented and managed an efficient and effective control environment; adhere to policies and procedures while enhancing both the employee and customer experience. The team helped homeowners who were unable to make their monthly mortgage payment and have asked for mortgage assistance. I developed and maintained operational strategies and procedures to minimize risk and ensure a controlled environment. I ensured adherence to regulatory and investor requirements. I measured employee performance against department objectives and provide routine feedback and coaching to employees. I supported senior level management projects and initiatives.Main Duties & Responsibilities Ensure adherence to all JPMorgan Chase and Department level policies and procedures including all regulatory requirements, state and federal laws. Maintain an efficient and effective control environment via standard operating procedures. Make sound decisions regarding expectations Develop staff skills through a combination of goal setting, delegation, training, counseling and performance management using corrective action when it was appropriate Effective management of employee, training, long term development, recognition to ensure adherence to scorecard metrics and KPI’s. Provide leadership, communication, and coaching to employees; cultivate a highly motivated and engaged environment of trust, teamwork, accountability, self-confidence and business ownership. Show less

Primary FunctionUnder the direction of the Project Manager, assists in training new collections specialist. Main Duties & Responsibilities Provide real-time and scheduled weekly coaching feed-back of Collections Representatives to ensure a high level of productivity and quality of service. Maintain performance records and with manager guidance, provide corrective action to team members as necessary. Assist with the evaluation of Customer Service  Track and measure… Show more Primary FunctionUnder the direction of the Project Manager, assists in training new collections specialist. Main Duties & Responsibilities Provide real-time and scheduled weekly coaching feed-back of Collections Representatives to ensure a high level of productivity and quality of service. Maintain performance records and with manager guidance, provide corrective action to team members as necessary. Assist with the evaluation of Customer Service  Track and measure individual and team goals throughout the work day, as well as on a historical basis. Assist with making staffing and/or procedural changes as necessary. Provide motivational support to team members to maintain high morale and productivity. In conjunction with manager, lead team meetings and provide feedback to continuously improve department performance. Identify ways to support inclusion and diversity Perform silent monitors  Perform account reviews Perform side by sides Assist supervisors identifying low performers and create action plans to improve metrics Resolve employee and escalated customer problems and inquires Operate with urgency and meet deadlines Show less

Primary FunctionPrimary function was to mitigate risk to Chase and/or investors on loans in default. Responsible for providing exceptional inbound call support to homeowners, who were reaching out to the firm because they became unable to meet their monthly mortgage payments and were in need of assistance to mitigate the monthly payments. I had to provide resolutions of the delinquency through payment arrangements, retention workout options, or liquidation of the mortgage.Main… Show more Primary FunctionPrimary function was to mitigate risk to Chase and/or investors on loans in default. Responsible for providing exceptional inbound call support to homeowners, who were reaching out to the firm because they became unable to meet their monthly mortgage payments and were in need of assistance to mitigate the monthly payments. I had to provide resolutions of the delinquency through payment arrangements, retention workout options, or liquidation of the mortgage.Main Duties & Responsibilities Collect past due mortgage accounts. Call customers and receive calls from customers to work-out payment arrangements. Determine reasons for non-payment. Offer suggestions/programs on how to meet their obligations, where appropriate Advise of the possible consequences of not meeting the obligations. Help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure. Navigate and toggle amongst multiple computer programs.  Quality and protecting the customers' privacy.  Follow detailed quality procedures. Learned rules, regulations, laws and methods of collection, skip tracing and due diligence. Knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act Take ownership of customer issues while empathizing and prioritizing the customer’s needs. Resolve conflicts and manage customer expectations. Determine customer needs and provide appropriate solutions. Document customer account activities thoroughly and concisely. Engage in interactive dialogue with customers through active listening Meet and exceed client and Company’s goals and expectations Collect over the phone mortgage payments on delinquent accounts using banking account Show less