In this role, I was responding to student inquiries via email, phone, or chatAssisting with student onboarding and orientationCollaborating with fellow campus resources and faculty to support student successHelping students navigate the learning management system and other online platformsOrganizing and facilitating student events and activities sponsored by The Dean of Students.In addition, I was supporting the creation and implementation of marketing campaigns, Assisting with social media management and content creationConducting market research and competitive analysisWriting and editing marketing materials such as blog posts, emails, and newsletters in collaboration with the Dean of Students.Assisting with the development of marketing strategies and plansAnalyzing marketing data and providing insights to inform decision-making Overall, as a student support and marketing intern, I played a critical role in promoting student success and enhancing the visibility and reputation of the Office of The Dean of Students.

In this position, I was put to experience hands on what it is like to be a Field Sales and Marketing Representative. I utilized skills that I have gained via other past experiences such as communication and customer service. Throughout my time in the internship, I was able to learn about product knowledge and how to market products to possible customers who would be interested as well as research who we sell to as a demographic. This opportunity showcased how to develop and maintain skills and traits in a team setting as well as individual.

Executed and held to the highest standards of Guest ServiceReferred guests to rewards program and execution of salesWorks with team members to develop clear plans for Present and Future salesCommitted to smooth transition of sales for guests and companyPrioritized online orders for smooth transactionsOrganized Store appearance in a presentable manner

Handled credit and currency transactions quickly and accuratelyResolved complaints with regards to orders promptly and wellMastered POS (Point-of-service) system to increase the percentage of accurate ordersCommunicated clearly to coworkers and managementFollowed standard protocol for safe food preparation, assembly, and presentationCo-hersed with fellow Leads to increase production