I am a qualified Helpdesk IT and an ERP implementer also who worked with professionals from other careers. I have three years of experience in IT as helpdesk and ERP implementer. Strong creative and analytical skills. Team player with an eye for detail and with desire to improve.
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AgileopsKyndrylPeru -
It TechnicianOtte Polo Group Jun 2024 - PresentPonce De León, Florida, Estados Unidos• Managing and troubleshooting computer systems on Windows platforms• Help Desk and Network Administration support for multiple office users and work fromhome users• Support of logistic systems and e-commerce API integrations like Shopify, WooCommerce, Amazon, etc.• Maintain and update documentation such as IT inventories• Support various IT 3rd party systems and software• Communicate and work well within a team environment• Report of daily and monthly tasks to IT… Show more • Managing and troubleshooting computer systems on Windows platforms• Help Desk and Network Administration support for multiple office users and work fromhome users• Support of logistic systems and e-commerce API integrations like Shopify, WooCommerce, Amazon, etc.• Maintain and update documentation such as IT inventories• Support various IT 3rd party systems and software• Communicate and work well within a team environment• Report of daily and monthly tasks to IT Manager and Supervisor Show less -
Professional FreelancerIndependent Consultant Mar 2024 - Jun 2024Täby, Provincia De Estocolmo, SueciaI had the opportunity to be abroad, in Stockholm - Sweden and work in different companies during this time such as Hässelby Blommor (https://www.hasselbyblommor.se/om-oss/), Kamuchas Restaurang (https://hagsatracentrum.nu/?page_id=304) and CPCONGroup (https://cpcongroup.com).I offered services of HelpDesk to workers and clients of those companies. This services could be maintenance of their computers or laptops, maintenance to their webpages and help them creating a bussiness plan for… Show more I had the opportunity to be abroad, in Stockholm - Sweden and work in different companies during this time such as Hässelby Blommor (https://www.hasselbyblommor.se/om-oss/), Kamuchas Restaurang (https://hagsatracentrum.nu/?page_id=304) and CPCONGroup (https://cpcongroup.com).I offered services of HelpDesk to workers and clients of those companies. This services could be maintenance of their computers or laptops, maintenance to their webpages and help them creating a bussiness plan for attach new customers.I made new professionals contacts from different countries who are working in the IT market and learned a lot about the different tools of technology that are in tendency there. Show less -
Jr. Erp ImplementerF1+ Mar 2023 - Jan 2024Lima, Perú- Administrator of the ERP that the company has.- Develop the implementation of the ERP at the level user - admin- In charge of creating usage repositories at the user level.- Consolidation of troubleshooting cases that are presented in the ERP.- Support to ERP users.- Formulation of improvements in the IT area for the process automation.- Programming of macros that allow analysis of inmates.- In charge of implement a security infraestructure in order to protect the… Show more - Administrator of the ERP that the company has.- Develop the implementation of the ERP at the level user - admin- In charge of creating usage repositories at the user level.- Consolidation of troubleshooting cases that are presented in the ERP.- Support to ERP users.- Formulation of improvements in the IT area for the process automation.- Programming of macros that allow analysis of inmates.- In charge of implement a security infraestructure in order to protect the data company and their employees information.- Creation of email accounts and support for problems with Google accounts. Show less -
Information Technology TraineeClínica Ricardo Palma Aug 2022 - Feb 2023Lima, Perú- Collect, model and document processes automated information systems.- Support in the management of the database the company (SQL).- Perform software functional tests.- Train end users in the use of the new software implementation.- Execution of projects in the IT managment portfolio.- Other functions requested by the immediate supervisor .Achievements:-Successful implementation of Axional ERP for the pharmacy and logistics module. -
Information Technology Help DeskConsultoria En Tecnologia Informatica Y Servicios Generales Eirl May 2022 - Aug 2022Lima, Perú- Train new clients on the biller the company, resolve their doubts and provide support of the same.- Support in the incidents of clients about software and hardware.- Support in assembly, repowering of the PCs and laptops.- Support in the management of the database of the company clients (SQL).- Make quotes for the government through the Perucompras platform.- Other functions requested by the immediate supervisor. -
It ConsultantAcer Jan 2022 - May 2022Lima, Perú- N1 support in the incidents of clients about software and hardware, only Acer’s laptops and Displays.- Guide in the purchase of new acquisitions for wholesalers and end customer.- Maintain correct order and monitoring of everyone the brand's equipment in the different lines.
Jesus Heredia Education Details
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Systems Engineer
Frequently Asked Questions about Jesus Heredia
What company does Jesus Heredia work for?
Jesus Heredia works for Kyndryl
What is Jesus Heredia's role at the current company?
Jesus Heredia's current role is AgileOps.
What schools did Jesus Heredia attend?
Jesus Heredia attended Universidad De San Martín De Porres, Asociacion Cultural Peruano Britanica (Britanico).
Not the Jesus Heredia you were looking for?
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1hotmail.com
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Jesús Heredia
Lima Metropolitan Area -
Jesús Heredia Chávez
Peru -
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