Jesus Heredia Email and Phone Number

• Managing and troubleshooting computer systems on Windows platforms• Help Desk and Network Administration support for multiple office users and work fromhome users• Support of logistic systems and e-commerce API integrations like Shopify, WooCommerce, Amazon, etc.• Maintain and update documentation such as IT inventories• Support various IT 3rd party systems and software• Communicate and work well within a team environment• Report of daily and monthly tasks to IT… Show more • Managing and troubleshooting computer systems on Windows platforms• Help Desk and Network Administration support for multiple office users and work fromhome users• Support of logistic systems and e-commerce API integrations like Shopify, WooCommerce, Amazon, etc.• Maintain and update documentation such as IT inventories• Support various IT 3rd party systems and software• Communicate and work well within a team environment• Report of daily and monthly tasks to IT Manager and Supervisor Show less

I had the opportunity to be abroad, in Stockholm - Sweden and work in different companies during this time such as Hässelby Blommor (https://www.hasselbyblommor.se/om-oss/), Kamuchas Restaurang (https://hagsatracentrum.nu/?page_id=304) and CPCONGroup (https://cpcongroup.com).I offered services of HelpDesk to workers and clients of those companies. This services could be maintenance of their computers or laptops, maintenance to their webpages and help them creating a bussiness plan for… Show more I had the opportunity to be abroad, in Stockholm - Sweden and work in different companies during this time such as Hässelby Blommor (https://www.hasselbyblommor.se/om-oss/), Kamuchas Restaurang (https://hagsatracentrum.nu/?page_id=304) and CPCONGroup (https://cpcongroup.com).I offered services of HelpDesk to workers and clients of those companies. This services could be maintenance of their computers or laptops, maintenance to their webpages and help them creating a bussiness plan for attach new customers.I made new professionals contacts from different countries who are working in the IT market and learned a lot about the different tools of technology that are in tendency there. Show less

- Administrator of the ERP that the company has.- Develop the implementation of the ERP at the level user - admin- In charge of creating usage repositories at the user level.- Consolidation of troubleshooting cases that are presented in the ERP.- Support to ERP users.- Formulation of improvements in the IT area for the process automation.- Programming of macros that allow analysis of inmates.- In charge of implement a security infraestructure in order to protect the… Show more - Administrator of the ERP that the company has.- Develop the implementation of the ERP at the level user - admin- In charge of creating usage repositories at the user level.- Consolidation of troubleshooting cases that are presented in the ERP.- Support to ERP users.- Formulation of improvements in the IT area for the process automation.- Programming of macros that allow analysis of inmates.- In charge of implement a security infraestructure in order to protect the data company and their employees information.- Creation of email accounts and support for problems with Google accounts. Show less

- Collect, model and document processes automated information systems.- Support in the management of the database the company (SQL).- Perform software functional tests.- Train end users in the use of the new software implementation.- Execution of projects in the IT managment portfolio.- Other functions requested by the immediate supervisor .Achievements:-Successful implementation of Axional ERP for the pharmacy and logistics module.

- Train new clients on the biller the company, resolve their doubts and provide support of the same.- Support in the incidents of clients about software and hardware.- Support in assembly, repowering of the PCs and laptops.- Support in the management of the database of the company clients (SQL).- Make quotes for the government through the Perucompras platform.- Other functions requested by the immediate supervisor.

- N1 support in the incidents of clients about software and hardware, only Acer’s laptops and Displays.- Guide in the purchase of new acquisitions for wholesalers and end customer.- Maintain correct order and monitoring of everyone the brand's equipment in the different lines.