Jesús Javier Olvera Monroy Email & Phone Number

Querétaro Arteaga, México

México

Área Metropolitana De Ciudad De México

Queretaro Area, Mexico

Key Account & Commercial SR Manager (2018 – 2019)Commercial Regional Manager (2017 – 2018)Functions (Strategy, Commercial, Marketing & Customer Service)Relevant Achievements:• I planned the company's commercial strategy, I´m identifying potential markets and developing 25 new clients (60% of the sale) with positive profitability, thus increasing the Sales Forecast Accuracy from 22% to 75%.• I re designed and implemented the position a new product´s strategy (from Spain) in the fertilizer market in Mexico, using "Statistical tests, E Commerce and Digital MKT", I´m reaching a Market Share of 15% of the organic market.• I led the sales team (12 vendors) that they focused on selling the company's products in 7 regions of the country, I´m implementing standard work processes, job profiles and KPI´s; in this way I generated empathy and team spirit.• I consolidated a client portfolio of $ 39 million MXN pesos per year, I´m forecasting and planning the company's products according to market needs; so I developed and negotiated with clients (B2B & B2C) whose I purpose was to make the best decision on the optimal marketing channel.• I managed to standardize the commercial KPI´s of the company, I´m managing and supervising the sales team, I used to CRM, daily review and continuous visits with them, I´m improving Cash Flow from 180 to 90 days, Lead Time from 60 to 21 days and NPS from 10% to 70%.

Mexico City And Metropolitan Area

Operations & Customer Service JR Manager (2015 – 2017)Operations Sub Manager (2012 – 2015)Functions (Strategy, Customer service, collecion, debts to pay) Relevant Achievements:• I planned and executed the Operations area´s strategies, according to the needs of customers and our market, I´m using Lean Manufacturing and Customer Service tools, helping to identify the root cause of the problems, so I implemented KPI's to have information timely and make decisions.• I negotiated with clients and suppliers commercial alliances, managing their needs and opportunities, I´m supervising our processes and the customer service, with which I increased Cash Flow by 20%.• I led the Operations team (4 supervisors and 30 administrative assistants), analyzing functions and adjusting the structure of the area, achieving greater efficiency of daily activities, I efficient and identified training opportunities; using a fellowship scheme and decrease unplanned staff turnover.• I coordinated with the Operations Director the implementation of new products in the areas, with the collaboration of the operational team and customer service; so I stabilized his Lead Time of 55% (22 to 10 days).• Efficient operational processes and customer service, redesigning flow charts, process manuals and job profiles; impacting on the reduction of the operating cost of 35%.

Mexico City And Metropolitan Area

Master Production & Processes Planner (2012 – 2012)Production & Materials Planner (2010 – 2012)Processes Engineering Trainee (2008 – 2010)Functions (Strategy, Logistics, Manufacturing, Customer service, Costs) Relavant Achievements• I coordinated and executed the Production and Demand Master Plan, I´m using a MPS (Master Planning Scheduling), generating communication with the areas involved in the process; This is how I achieved a 99% OTD (On Time Delivery) Delivery Service.• I led strategies between the operational and commercial areas, using SFS (Shop Floor Scheduling) as communication between areas; so I increased the OTR (On Time Request) Customer Service to 96.5%.• I planned and coordinated the operational and logistical activities on the production floor (Order Entry and Boom Structure), I´m using Lean Manufacturing tools (Times, Movements, Cyclical Inventories, Visual Management, etc.), improving the Lean Time from 11 to 3.9 weeks and reducing the cost of inventories by 70%.• I worked with the distribution area on the Shipment Plan Process outside the plant, I´m generating advance planning of deliveries to customers and reducing the cost of transportation by 50% per month.• Collaborated and participated in the implementation of an ERP (MFG-Pro), designing and adapting process diagrams, time and movement formats, self-controls and KPI´s on the Production Floor; result the SFS.• I communicated in a timely manner to the areas involved, the changes in the plans and programs negotiated with the commercial area and management, resulting from the planning and scheduling of production, being an important activity for making timely decisions.

Ingeniero Industrial, Industrial Engineering

Maestría, International Business, Mba

Utilizar métodos analíticos para dar solución a problemas complejos de administración, calidad y productividad. Implantar sistemas y.