Jesus Leon Chi Email & Phone Number

• Accomplishments:
• Spearheaded analyze, design, testing phases as the Lead Analyst for our sister company’s implementation into new billing system.
• Quickly grasped our sister company’s pricing, billing, enrollment, collections & accounting procedures to provide successful training and support for users’ daily functions in new billing system using agile methodology.
• Provided feedback to VP of Customer Care & other upper management that led to the development of efficient business processes, which ultimately resulted in cost & time savings of 20%

Greater San Diego Area

• Billing Analysts are responsible for applying contract terms to each customer’s usage volumes and calculating and validating the charges. Billing Analysts are able to understand and explain how contract terminology.
• Restructured and improved the true up project prep process which enhanced efficiency and accuracy by at least 2x
• Served as a steady point-of-contact for structures, sales reps, & account analysts for all true up related issues.
• Prepare monthly true up reallocation report for accounting.
• Prepare & research monthly true up reserves for accounting and VP.

• Restructured & improved the true up billing process which enhanced efficiency and accuracy by at least 3x.
• Completed daily true-up testing for revised market based charges for historical billing periods
• Identifying discrepancies between new and old data to ensure true up charges are billed correctly to customers

• Identify discrepancies in orders and provide detailed solutions to the team
• Successful monitoring of incoming invoices from factory to warehouse arrival
• Create shipping documents for vendors and customers (ex: Invoices, Packing List, etc)
• Meet customers’ expectations while confirming and allocating daily orders
• Coordinate with the team to identify urgent requests and to ensure proper and timely delivery
• Manage data collection, tracking, and verification from multiple sources