Jesus M. Email and Phone Number

As the Human Resources Director, I help develop and implement HR policies, ensuring legislative compliance. I advise senior management on employee issues, collaborate with global HR teams on strategies, mentor HR staff, and oversee ISO/BMS processes. My responsibilities include updating compensation plans, managing benefits renewal, handling global immigration matters, ensuring health and safety compliance, and championing company values to engage and motivate employees.

Member of the security council and advisor for a cooperative business in Costa Rica. Business oriented to elder patient care and family orientation for high risk patients with late stages of cancer.My role specifically relates to audit business operations of the cooperative company.

As the president of the board for Miralles & Campos, Im dedicated to the design of tailored, innovative HR solutions that empower organizations to thrive in today's dynamic business landscape, as well as the long term vision and strategy of the company.

As the Director, Human Resources I administer all Human Resources activities supporting San Jose, Costa Rica for OnProcess Technology, utilizing resources from Corporate Human Resources as necessary, and serving as the primary HR contact for all CR employees. The scope is focused on all HR functions including talent acquisition, training and development, benefits administration, employee relations and payroll coordination.

Lead a team of case managers in addition to providing individual case management for all types of leave of absence and disability life events. - Serves as the single point of contact for case managers throughout an entire leave of absence or disability event.- Initiates and respond to inquiries about leave and disability events, benefits, and options available to employees.- Serves as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.- Leverages duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate.- Critically assess and adjust the case management plan to an employee’s changing needs- Addresses and respond to sensitive situations.- Troubleshoot issues and seek to remove barriers before, during, or after a leave event.- Responds to employees impacting issues that may arise during the leave event and ensure the right communication occurs.- Facilitates a smooth return to work and ramp-back plan for employees returning to the workplace- Educates managers and business partners on employee concerns and needs prior to being off or returning back to work.- Ensures compliance with standard work, federal/state regulations, and company policy.- Maintains system records to ensure accurate and timely information/documentation.- Consults, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.

As The HR Program Manager for Mergers & Acquisitions I lead critical initiatives focused on post-acquisition harmonization. Responsibilities include: · Perform hands on project management such as development of project plans, scheduling and planning, monitoring and status reporting against planned deliverables, benefits and milestones, resource and program tracking, development and management of risk, issue and action logs.· Partner with external vendors/parties to ensure teams are engaged and effectively utilizing the best tools available.· Using own initiative to develop or improve project management processes and tools. Ensure project tools, best practices and lessons learned are documented. · Ensure smooth project execution of acquired companies by monitoring and auditing key tasks across HR work streams, including employee data integrity. · Help to build a robust ES M&A portfolio at Amazon by identifying ways to improve the employee or customer experience - via automation, simplification or other types of process improvement; partnering cross-functionally to influence and implement change.· Support on-going efforts to enhance our capabilities through training, development and program improvements.

Data Analysis: Gather and analyze data from DLS programs, HR stakeholders, and other partners to identify areas for improvement or innovation, consistently iterating and evolving as necessaryVoice of the Employee (VOE): Generate employee feedback and anecdotes through various methods, including 1:1 interviews, focus groups/roundtables, surveys, and observation. Evaluate experience through this information, along with anecdotes raised through escalations. Use this information to analyze the experience and generate recommendations for new programs, services, and tools, in collaboration with HR teams across Amazon to innovate on behalf of our customers.• Human-Centered Design: Using insights from VOE efforts, organize, design, and present customer information and facilitate human-centered design improvement recommendations for DLS, using creativity, brain-storming, and problem-solving to think big about improving DLS programs and services.Writing and Story-Telling: Share our customers’ stories and data through strong narrative writing and story-telling, detailing opportunities for improvement and clear, thorough recommendations based on the team’s analysis. Project Management: Partners with DLS service and product teams to track recommendations and request project support. Manage intake, prioritization, and timeline of team-internal projects. Actively collaborate and communicate with partners and stakeholders to request and support DLS projects.Standardization: Create thorough SOPs and training content for the ES and HR communities.

Lead and manage teams of 7~8 Managers and 75-100 Technical Associates; responsible for the overall direction and performance of the teams. Carry out supervisory responsibilities in accordance with Amazon’s policies and procedures. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. Effectively partner and build productive working relationships with direct reports, peers, leadership, and other departments.Manage the career growth and development of the frontline manager by driving focus on Amazon's Core Values. Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within their organizational units, as well as serving as a role model.Leading site level initiatives, primary owner of a functional responsibilities that impact overall site and may require interface with other sites in network.

Develop process improvement procedures to improve operational efficiency.Analyze current process standards and metrics in order to provide solutions for improvements.Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.Prioritize and implement process change requirements based on the critical project needs.Inform respective teams on process improvement and re-engineering strategies.Work with the team to recommend appropriate changes in process/approach.Prepare communication plans regarding process re-engineering for multiple stakeholders.Manage projects involving engineering, research, maintenance, and operations.Train and guide resources as needed.Update and maintain documentation on process improvements and process performance.

As an Amazonian my job is to ensure customer standards are held to the highest point possible, I'm in charge of delivering the best customer experience to my u reports and to run the day to day activities of a 12-15 team, ensure KPI's are met, be part of continuous improvement initiatives among other duties.

As an Amazonian my job is to ensure customer standards are held to the highest point possible, I'm in charge of delivering the best customer experience to my direct reports and to run the day to day activities of a 12-15 team, ensure KPI's are met, be part of continuous improvement initiatives among other duties.

Coordination of sales for a tourism venture, from customer experience satisfaction covering standardization of certain aspects to ensure customer experience standards were held to the highest point, fleet coordination among other day to day duties.

Day to day operations of the Logistics, Inventory and Purchasing of the regional business of a multinational company.

Start up of operations of the company in Panama, once the operations reached a safe standard, supported the company in installations of power plants in Uruguay, Libya, Indonesia and startup of operations in Malaysia.