Jesus Macias Email & Phone Number

Chicago, IL, US

Naperville, Illinois, United States

• In-depth understanding of the product or product line, its features, capabilities, and benefits to effectively communicate its value to customers and stakeholders.
• A focus on understanding customer pain points and feedback to improve the product and ensure it meets their needs and expectations.
• Resolving customer complaints and issues promptly and effectively, turning dissatisfied customers into loyal advocates.
• Maintaining accurate and up-to-date sales records and reports, facilitating better forecasting and inventory management.
• Assisting in the onboarding and training of new team members, contributing to their successful integration into the team.

Naperville, Illinois, United States

• Identified and rectified discrepancies in financial records, resulting in improved accuracy and compliance with accounting standards.
• Recorded transactions, maintained ledgers, reconciled accounts, filled tax returns, and evaluated accounting systems with CDK Global software solutions
• Collaborated with cross-functional teams to optimize budget planning processes, aligning financial goals with organizational objectives.
• Developed and maintained comprehensive financial analysis reports that provided valuable insights to senior management for strategic decision-making.
• Received recognition for exceptional attention to detail and accuracy in financial record-keeping.

Wheaton, Illinois, United States

• Developed and implemented effective sales strategies that led to a notable increase in new customer acquisition and retention rates.
• Received recognition for outstanding customer service and communication skills, resulting in positive feedback and customer loyalty.
• Demonstrated exceptional product knowledge, leading to becoming a go-to resource for both customers and colleagues.
• Resolved customer complaints and issues promptly and effectively, turning dissatisfied customers into loyal advocates

Aurora, Illinois, United States

• Increased memberships on the Nike+ application by engaging with multiple consumers
• Used VeriFone mobile terminal to verify stock, place customer orders, and process transactions
• Cultivated strong customer relationships through repeat consumers
• Resolved customer complaints and issues promptly and effectively, turning dissatisfied customers into loyal advocates
• Received recognition for outstanding customer service and communication skills, resulting in positive feedback and customer loyalty

Wheaton, Illinois, United States

• Trained new servers in proper sanitation techniques, upselling, and customer service
• Resolved customer complaints to ensure satisfaction and generate repeat customers
• Used NCR POS to handle restaurant functions such as seating and ordering
• Trained and onboarded new staff members, facilitating their smooth integration into the team and maintaining high service standards
• Contributed to improving efficiency in order-taking and processing by suggesting and implementing digital solutions

Wheaton, Illinois, United States

• Actively participated in weekly sales strategy meetings, contributing valuable insights that influenced the development of new sales approaches
• Developed expertise in specific product categories, becoming the go-to associate for customer inquiries and boosting departmental sales by 20%
• Resolved complex customer issues, effectively turning dissatisfied customers into loyal patrons through exceptional problem-solving and service recovery
• Implemented a visual merchandising strategy that improved product visibility and led to a 15% increase in sales for targeted items
• Demonstrated exceptional customer service, resulting in consistently high customer satisfaction scores and positive online reviews

Bachelor Of Science - Bs, Computer Science, A

Honored on Lewis University’s Spring 2022 Dean’s List. Worked as a team to develop and construct large data processing systems, creating.

Associate Of Applied Science - Aas, Software Development, A

Graduated College of DuPage with Honors. Projects range from simple mobile applications to complex enterprise-level systems. Data.