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Jesus Duran personal email
As an analytical, results-driven leader well-versed in evaluating metrics to provide insight into the effectiveness processes and performances, I am a proactive problem-solver who thrives in team-oriented environments to design solutions that accomplish business objectives. Highly adept at strategic planning and execution, I lead comprehensive projects requiring in-depth research, sophisticated data analysis, and articulate presentation, utilizing my Physics and Technology background to translate statistical trends, models, and graphs, communicating in a manner easily understood by non-technical users. As a leader, I’ve led teams of 10+ employees across multiple divisions, monitoring performance metrics, creating improvement strategies, and providing training and mentorship to staff to optimize service effectiveness to over 5,000 end-users worldwide. With a reputation for solving complex issues through analytical expertise, combined with communication and interpersonal skills that create positive and productive working relationships, I am poised to excel as a high-impact contributor in the Data Analytics field. Let’s connect!AREAS OF EXPERTISE: ▷Data Analysis/Management/Modeling▷ Trendspotting▷Business Intelligence ▷Project Management▷Internal Controls▷Process Improvement▷Change Management▷Strategy Development▷Business Analytics
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Data Analytics StudentThinkful May 2022 - Sep 2022VirtualProduced and presented professional projects and presentation which utilized skills and concepts learned in the program such as Excel, SQL, Python, and Tableau as well as methodologies including dashboarding, performance tracking, data cleaning and analysis -
Technical Support Engineer IiZoom Video Communications Sep 2017 - Jul 2021Overland Park, Kansas, United StatesDelivered full-scale technical support and customer service by diagnosing and resolving hardware, software, and network issues for end-users. Collaborated with fellow engineers, staff, and leaders to determine process optimization strategies and design technological fixes and advancements to optimize product and performance delivery. Trusted advisor that delivered robust subject matter expertise to teams in comprehensive case resolution.► Ensured consistency and continuity of service to new and existing Zoom clients during rapid increase in demand due to Covid-19 pandemic; provided active assistance in chat channels to deliver real-time response and support. ► Conducted testing and analysis based on current performances to develop comprehensive process improvements, created instructional guidelines and manuals, and provided training to staff to implement process updates. -
Sr. Support TechnicianCerner Corporation Jan 2015 - Sep 2017Kansas City, Missouri AreaChosen to direct daily operations for new campus in Malvern, PA, delivering full-scale service and support to over 5,000 associates worldwide. Selected to partner with multi-disciplinary team performing post-acquisition infrastructure development of campus in Kansas City, MO. Trained and mentored staff in technical troubleshooting, root-cause analysis, and performance improvement approaches. ► Monitored teams and employee performances, tracing metrics by category to elevate service quality while boosting employee engagement levels and overall team morale.► Managed inventory levels, facilitated all support tickets and directly handled escalated issues as needed. -
Research AssistantSeton Hall University - Department Of Physics Jan 2012 - May 2014South Orange, NjServed integral role in student/faculty team collaboration for global solar technological improvement project. Conducted extensive research and created application software, developing, updating, and maintaining database utilizing LabVIEW data application. Presented results at Society of Physics Students Convention. ► Methodology focused on creation of conductive layer for thermal deposition utilizing zinc oxide in order to develop cheaper and sustainable organic solar cell technology with higher sunlight absorption potential than current industry standard
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Student TechnicianSeton Hall University 2010 - 2014Supervised 10-member student tech team in daily operations. Performed full-scope remote and on-site Help Desk/Service Center technical support, diagnosing and resolving comprehensive hardware and software issues. Managed staffing, scheduling, training and monitored performance and success metrics. Compiled data and generated documentation.► Oversaw policy updates and devised operational improvement procedures.► Provided assistance with malware and virus detection and removal, PC clean-up and performance maintenance; installed and supported all critical campus and course-affiliated software.
Jesus Duran Skills
Jesus Duran Education Details
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Physics
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Paterson Charter School For Science And TechnologyPhysical Sciences
Frequently Asked Questions about Jesus Duran
What is Jesus Duran's role at the current company?
Jesus Duran's current role is Data Analyst.
What is Jesus Duran's email address?
Jesus Duran's email address is je****@****zoom.us
What schools did Jesus Duran attend?
Jesus Duran attended Seton Hall University, Paterson Charter School For Science And Technology.
What skills is Jesus Duran known for?
Jesus Duran has skills like Microsoft Office, Powerpoint, Microsoft Word, Teamwork, Research, Cisco Webex, Remote Desktop, Vpn Client Manager, Google Docs, Ftp, Sftp, Networking Knowledge.
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