I manage and optimize e-commerce operations, including product listings, SEO strategies, and digital ad campaigns (Google Ads, Meta Ads). My role involves creating, managing, and improving Shopify stores by optimizing product descriptions, pricing, images, and SEO elements to enhance user experience and drive sales. I also design and implement email marketing campaigns with Klaviyo, including creating custom flows, templates, and audience segments.Additionally, I deliver detailed weekly and monthly performance reports, providing actionable insights to inform strategy and decision-making. Proficient in managing multiple clients across various industries, I focus on boosting ROAS, improving online store performance, and driving measurable results that align with business goals.

As a dedicated Customer Support Specialist at Eightcap LATAM, I provided exceptional service to clients across Latin America and globally via chat and email. My primary responsibilities included assisting with general inquiries related to trading, cryptocurrency, and platform navigation. I took pride in delivering timely and accurate solutions while fostering strong client relationships.Key responsibilities included:Platform Support: Troubleshooting and resolving access issues for industry-standard trading platforms such as MT4, MT5, and TradingView.Trading Assistance: Addressing complex trading queries, including incorrect stop-loss/take-profit calculations, unexpected trading earnings, and unexecuted orders.Deposits and Withdrawals: Assisting clients with account funding, withdrawal processes, and resolving payment-related concerns to ensure smooth financial transactions.Client Education: Providing clear explanations of trading strategies, market concepts, and technical functionalities to empower clients with the knowledge they needed to succeed.Case Resolution: Managing and resolving customer cases efficiently, ensuring a high level of satisfaction and adherence to company standards.Throughout my tenure, I honed my ability to navigate high-pressure situations, adapt to ever-changing market trends, and consistently deliver outstanding customer experiences.

Client Relations & Order Management:I manage inbound calls and process orders, consistently achieving a 100% customer satisfaction rate. My focus is on delivering a seamless and positive experience for every client.E-Commerce Reporting & Analysis:I generate and analyze reports for our e-commerce platform, including price comparisons and market trends. By using tools like Google Sheets, I identify opportunities to improve pricing strategies and boost online sales.Data Management:I am responsible for cleaning and maintaining data on our website, ensuring that product information is accurate, up-to-date, and user-friendly. This includes the addition of new products, descriptions, and other e-commerce-related content.Strategic Planning:I plan and execute projects aimed at enhancing the experience for our valued customers. This includes developing personalized strategies to meet their needs and drive long-term loyalty.Project Management:I spearhead initiatives related to e-commerce growth, such as launching new products, optimizing the customer journey, and implementing best practices for online sales.Achievements:Consistently maintained a 100% customer satisfaction rate through effective communication and problem-solving.Successfully implemented pricing strategies that led to increased online sales and customer retention.Developed and managed e-commerce projects that enhanced the user experience and drove growth for the business.Looking Forward:In my role at Batteries and Butter, I am committed to continually improving our customer service and e-commerce strategies, ensuring that we remain a trusted and preferred choice for our customers. I am always exploring new ways to innovate and provide value, both to our clients and the company.

Efficiently coordinated patient appointments with doctors, ensuring smooth communication and successful deals. Consistently met sales targets through cold calling, email, and messaging systems, CRM system. Increased patient satisfaction by exceeding customer service expectations.

Consistently exceeded sales targets by leveraging effective sales techniques and strategic planning, significantly contributing to the company's revenue growth.Achieved a high conversion rate by closing sales efficiently through personalized customer engagement and understanding client needs, enhancing sales efficiency and customer satisfaction.Successfully managed and organized large group bookings, ensuring seamless experiences for group travelers and boosting Royal Caribbean’s reputation for exceptional service.

Experienced Customer Service Team Lead with strong communication and management skills. Proficient in administrative tasks, data collection, and cleaning. Skilled in analyzing areas of opportunity, setting goals, and driving team performance to enhance customer satisfaction.

Customer care and solving issues related to reservations for cruise line