Assist with building new networks for hospital growth. Troubleshoot network issues that are escalated from Tier I and II support. Ensure network reliability by proactively handling issues before they cause outages. Assist with documentation of network.

Responsible for all aspects of delivering, building, and configuring technology products into their final end state for operations. Overseeing IT implementations for a particular region for both hospitals and practices. Work as a consultant advising business leaders in the hospital or physician practice setting on technology strategies and tactics.

Ensure my assigned area has impeccable support for their systems with minimal downtime. I work with coordinators to ensure projects are successfully completed. Educate end users on proper pc use so they can be successful. Look at ways to enhance processes to enhance productivity.

• Provided technical support to two local distribution centers and three remote locations nation wide. • Diagnosed hardware/software faults, solved technical problems face-to-face and remotely. • Documented system procedures into a MS SharePoint knowledge-base for ongoing support. • Maintained Company security through regulating employee access. • Worked continuously on tasks until completion while enforcing IT policy. • Prioritized and managed several open cases simultaneously in a time sensitive environment. • Repaired commercial warehouse equipment such as RF scanners and printers. • Recorded accurate inventory of all company technological assets. • Managed new technician hires through training of key systems, equipment, customer service

• Ensure tickets submitted by end users are handled and resolved in a prompt manner • Cable managed various areas of the fulfillment center for safety and aesthetic reasons • Occasionally work with other technicians in order to finish projects • Troubleshoot various issues with equipment used by end users throughout the facility • Promoted from Inventory Control Associate

• Ensuring product accuracy and quality throughout the fulfillment center• Conducted various audits to promote outstanding service to internal and external customers• Researched product via PC tools to determine identity and manufacturing information • Ensured productivity kept running smoothly by assisting those working on the floor with various tasks such as label reprinting

• Used the AS/400 Computer System in order to research how product is processed • Created spreadsheets with various data for my manager • Ensured high-ticket items with serial numbers (i.e. video game systems) where thoroughly checked before returning to vendor• Received, picked, packed, and sorted through incoming inventory from over 100 stores