Jesus Prado

Jesus Prado Email and Phone Number

IT Professional | Desktop Support Analyst | Bilingual @ CGI
Jesus Prado's Location
Aurora, Colorado, United States, United States
Jesus Prado's Contact Details

Jesus Prado personal email

n/a
About Jesus Prado

Experienced Information Technology Support Specialist with a demonstrated history of working in the higher education industry. Skilled in Windows 10, Mac OS, computer repair, customer support, systems support, and problem solving. Strong information technology professional with a Associate of Arts and Sciences (A.A.S.) focused in Computer Science from Community College of Aurora.

Jesus Prado's Current Company Details
CGI

Cgi

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IT Professional | Desktop Support Analyst | Bilingual
Jesus Prado Work Experience Details
  • Cgi
    Information Technology Desktop Support
    Cgi May 2022 - Present
    Montreal, Quebec, Ca
    -Resolve complex issues escalated to Tier II requiring advanced troubleshooting, and detailed systems and applications knowledge.-Train users on proper use of new and current technology.-Provide assistance and training to Tier I support technicians.-Support Windows, MacOS, and iOS Devices.-Manage devices via Microsoft Intune MDM console.-Lead new hire I.T. orientation.-Support critical systems after hours, nights and weekends as needed.-Support both on-site and remote users and locations.
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  • Regis University
    Desktop Support Analyst
    Regis University Nov 2021 - May 2022
    Denver, Co, Us
    -Maintained detailed and up-to-date licenses and hardware/software inventory.-Performed installation, configuration, advanced troubleshooting, repair, and replacement.-Demonstrated an exceptional level of customer service, while at the same time completing assigned tickets and tasks in a timely manner.-Kept IT department documentation current and provided patch management.-Maintained Active Directory support and performed preventive maintenance.-Maintained desktop security, Antivirus Management and Support.-Built, supported, and maintained virtual and physical desktop images for Apple devices via JAMF.-Managed OS Windows devices via VMWare Workspace ONE.
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  • Community College Of Aurora
    It Support Specialist
    Community College Of Aurora Nov 2013 - Nov 2021
    Aurora, Co, Us
    -Installed, configured, and upgraded computer hardware and software.-Diagnosed and solved hardware/software faults.-Maintained detailed and up-to-date licenses and hardware/software inventory installation, and configuration.-Provided help desk support and demonstrated an exceptional level of customer service, while at the same time completing assigned tickets and tasks in a timely manner.-Kept IT department documentation current.-Maintained Active Directory support.-Maintained desktop security, Antivirus Management and Support.-Built, supported, and maintained desktop images for Apple devices via JAMF.-Managed I.T. work study program.-Participate in special projects as required.
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  • Fluor Corporation
    Administrative Specialist
    Fluor Corporation Apr 2011 - Mar 2013
    Irving, Texas, Us
    -Researched and evaluated special projects involving collecting and compiling information from a variety of sources. Analyzed results and prepared final recommendations to section manager.-Reviewed purchase orders, vouchers, bills and related forms to approve merchandise and/or reimbursements or to make payment for goods and services received.-Provided direct administrative support by preparing or directing the preparation of correspondence, agendas, and materials including administrative and public reports for reproduction and distribution.
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  • Fluor Corporation
    Fuel Distribution Systems Operator
    Fluor Corporation Feb 2010 - Mar 2011
    Irving, Texas, Us
    -Recorded operating data such as products and quantities pumped.-Performed VCF test to get accurate fuel quantities.-Collected, and tested fuel samples for contamination using Aqua-Glo kit.-Issued fuel (cold/ hot refueling operations) to various types of civilian and military aircraft (fixed and rotary wings).-Communicated with other workers, using signals and/or radios to start and stop flow of fuel.
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  • Coarng
    State Trainer Manager Assistant
    Coarng Sep 2007 - Oct 2008
    -Compiled and revised training content and methodologies.-Developed training aids, manuals, and materials.-Provided performance coaching and train-the-trainer programs. -Evaluated trainers on a quarterly basis-Performed special projects.

Jesus Prado Education Details

  • Community College Of Aurora
    Community College Of Aurora
    Computer Science
  • Professional Education Center
    Professional Education Center
    Mortuary Affairs
  • Quartermaster School
    Quartermaster School
    Petroleum Technology/Technician

Frequently Asked Questions about Jesus Prado

What company does Jesus Prado work for?

Jesus Prado works for Cgi

What is Jesus Prado's role at the current company?

Jesus Prado's current role is IT Professional | Desktop Support Analyst | Bilingual.

What is Jesus Prado's email address?

Jesus Prado's email address is jp****@****gis.edu

What schools did Jesus Prado attend?

Jesus Prado attended Community College Of Aurora, Professional Education Center, Quartermaster School.

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