Started as Bilingual Customer Service for USA, then promoted to Logistics/Dispatch, then promoted to the Purchasing Department Responsible for:- PO's processing -Invoice processing, registration and follow up.-Importing 90% of purchases done in USA.-Order processing-Back logs-Customer follows up-Freight specialist-Loads findings-Loads negotiations-Freight quotes-Freight arrangements-Billing-Invoices-Delivery tickets -Material follow up -Manage portals as Truckstop, DAT, Direct Freight etc.-DOT procedures and follow ups -legal matters with insurance claims etc.-C-tpat-Head hunt for drivers-Support to accounts payable-Support to accounts receivable -Check deposits-Driver pay stubs and payments

Sales Agent/Telemarketing- Selling cable, phone lines and home security. Responsible for:-Outbound sales for Core-Telephone line sales-Making orders-Account Repackaging-Xfinity Home Security Systems-Package Quotes-On Line Project-Open New Accounts

Started as Customer Service, then promoted to Sales Promoter, then was promoted to be a Sales Representative and was responsible for:-Order processing -Orders and customer follow up-Backlog check-Inventory check-New customer prospecting-Advertisements translations-Active customers follow up and development with 5%-Strategic development-Translations for promotional emails-Targeted massive emails-Customer visits and follow-ups visit.-Sales in SLP, GTO, AGS and MTY as target areas to develop new customers and increase sales on the existing ones by over all a 5-7%

Started as Customer Service Representative, then promoted to Escalations (escalated calls), them to Adjustments (Monitored, followed, prevented and investigated all adjustments or credits to customer bringing down a 20% at site level reduction), there after was promoted to Quality(monitored quality on the services provided ) then Supervisor then Business Supervisor. Responsible for:-Billing-Troubleshooting-Orders-Inbound Sales-Supervisor escalated calls-Audits/Fraud Reports site level-Audits/supervisor level (adjustments)-Adjustment training for graduates -Quality development /feedbacks-Supervisor of 14 -19 agents/-Full agent development-Report of metrics-Development Meetings-Payables (agents payments for sales, metrics and paychecks) etc.

Bilingual Automotive Certified Sales Agent. Responsible For:-Credit applications-Credit reviews-Sales closings-Product organization,-Marketing-Flyer designs-Magazines (appointments, pictures, vehicles etc.)-Hispanic chamber.-Hispanic events arrangements-Internal trades-Trade in interventions-New arrivals counts-Display arrangements etc.