Jesus Salgado Email & Phone Number

Mexico City, Mexico

Fraud analysis, review of different issue regarding ATO and ID theft. Developing new tools and procedures to take care of the cd accounts and information. Working directly with client to apply all the new info, with the agents and elaborate training according the new guidelines .

Provide financial information, support and guidance of our clients with Harley Davidson .

Mexico City, Mexico

Provide legal services to the people, as lawyer student support different cases and follow up helping the Senior Attorneys . Attending and support in different legar hearings. Working with Word writing and giving structure to the legal trades .

Entering now into a new sector in this industry, the Health Care Sector, I was able to work with Doctors of different specialties. Developing a trust environment with the Doctors, opening way to help them using and day to day the product that they were buying- I provided a good Customer Service, with the product knowledge helping to solve different kinds of issues, from billing to support, related with other departments .Supporting the migration of the platform in to Countries, Mexico and Argentina, detecting product issues and reporting directly to the Product team to solve general problems impacting into the web positioning of the platform and profiles.

I managed a wide variety of customer service and administrative tasks in order to solve customer problems quickly and effectively.I developed a reputation as an effective service provider with high levels of accuracy.I guaranteed the superior experience of the client solving the client's problems, showing empathy and solving the problems on the site. helped to achieve the objectives and monthly fees.

Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shippingstatus and expedited orders.Served as the company's only bilingual Spanish/English customer service representative.

Resolved customer complaints and concerns with strong verbal and negotiation skills.Processed an average of inbound technical support calls. Support Helping customers with online billing and account issues.Informed customers about issue resolution progress. Supported customers having data connectivity issues.Assisted customers with technical issues via email, live chat and telephone.

Education record

Licenciatura en Derecho

Law