• Strategically deployed team members in specific areas and adjusted assignments based on operational requirements.• Quickly resolved operational issues such as inventory discrepancies, delayed shipments, and equipment malfunctions, minimizing downtime and ensuring continuity• Worked closely with the sales, procurement, and finance teams to ensure smooth operations and align warehouse operation activities with overall business goals for iPhone quarterly sales• Monitored and reported key performance indicators (KPIs) such as on-time delivery, quality, and warehouse efficiency, improving metrics by up to 38% • Managed the West Coast iPhone screening and repair operations, focusing on efficiency, cost control, and on-time delivery • Managed Apple’s Trade-In program for iPhone, iMac, MacBook, iPad, and Apple Watch for the West Coast• Supervised, coached, and mentored a team of 260 production staff, 18 operation leads, 14 operation trainers, and two operations supervisors to drive efficiency improvements through training and process improvement • Enforced compliance of safety protocols based on our EH&S policies among all employees • Experience presenting technical information detailing specific projects and schedules with the ability to tailor communication for different organization audiences• Managed operational cost to ensure we stayed under budget • Foster a customer-centric culture focused on performance excellence• Prioritize actions to drive customer satisfaction in both quality and service• Identify and capitalize on opportunities for innovation and profitable growth by focusing on minimizing failures and increasing our iPhone AsIs yield, increasing our quarterly sales

• Maintain appropriate critical metrics and demonstrate productivity improvements in all warehouse activities through process improvement and infrastructure enhancements• Successfully implemented new process through process improvements leading to the removal of 17 tons of plastic per year at the Elk Gove DC, with plans for future implementation across all AMR DC sites. • Led a cross-functional team of up to 300 team members including Apple and contractor employees across two shifts, fostering collaboration, and driving a culture of continuous improvement to achieve production targets • Proactively identified and resolved production bottlenecks and challenges, utilizing problem-solving skills, and fostering a proactive approach, resulting in a decrease in downtime by 23% and improved overall production efficiency.• Ensure swift processing of customer units through our Return or Replace (ROR) screening lines, minimizing customer impact, and adhering to high-quality standards while meeting daily SLA (Service Level Agreement) goals• Formulated production plans to achieve quarterly objectives, encompassing product and packaging management for Watch Refurb and Watch As-Is• Coordinated closely with cross-functional teams, including Engineering, Planning, and Product Management teams, to ensure quarterly goals are met • Demonstrated adeptness in coordinating with both domestic and international teams to ensure alignment with Apple's Return or Replace (ROR) processes for customer units • Ability to implement new and complex processes with great success across multiple product lines • Manage multiple departments across two shifts that include Shipping, Inventory Control, Sortation, including screening lines for Apple Watch, iPad, AirPods, and Beats • Conducted thorough reviews of customer escalations submitted to our executive team regarding our ROR (Return or Replace) program, providing in-depth root cause analysis and recommended corrective actions

• Deployed a Return Material Authorization (RMA) supply chain process, resulting in increased productivity through the elimination of product batching and the establishment of a consistent product flow• Enhanced an Out of Warranty work instruction to reduce an extra product touch, thereby contributing to improved UPPH metrics.• Managed projects by meticulously planning, scheduling, controlling headcount, and facilitating communication with both counterparts and cross-functional teams• Implemented a 5s and Kanban system to optimize inventory management, reducing excess inventory and establishing a Just In Time (JIT) inventory system.• Led, supervised, and developed a diverse team of employees to ensure that they consistently meet and exceed UPPH requirements and provide exceptional customer service.• Orchestrated the preparation and shipment of both international and domestic orders.• Enforced employee adherence to daily production goals by monitoring and measuring key performance indicators (KPIs).

• Orchestrated the transformation of a 100,000 sqft warehouse into a more efficient 50,000 sqft facility through inventory consolidation, innovative floor planning, and systematic rack reorganization• Spearheaded the development of project timelines and offered technical guidance to cross-functional teams and various levels of management• Acquired four 53-foot trailers, a forklift, forklift charger, twenty-four sets of twelve-foot racks, and essential operational materials, all while successfully adhering to budget constraints• Provided clear and timely communication to staff regarding inventory retrieval and delivery requirements, adapting schedules to accommodate customer demands• Managed daily warehouse operations, supervised warehouse personnel, and optimized overall functional processes

• Managed and provided supervision for all student assistants, and ensured strict adherence to safety protocols• Implemented a Kanban system to oversee and control maintenance supplies for exercise equipment for the Wellness Center • Orchestrated the procurement of maintenance supplies, strategically managing expenditures to stay within budget constraints• Efficiently scheduled contractors to maintain the Wellness Center's uninterrupted operation for CSUS students• Prioritized the handling of facilities tickets to minimize disruptions for internal customers• Conducted quarterly physical inventory counts to maintain accurate stock levels

• Supervised the efficient handling of incoming materials• Monitored daily inventory transactions to maintain a 100% accuracy rate• Introduced daily inventory audits for both in-warranty and out-of-warranty materials