During a strategic career break, I intentionally invested time in personal and professional development. This period allowed me to recharge, broaden my horizons, and position myself for future success:· Achieved AWS Professional Certification through dedicated self-study and hands-on training, expanding my expertise in cloud computing and emerging technologies.· Prioritized well-being and recovery from pandemic-induced burnout, ensuring I returned to the workforce with renewed energy and resilience.· Explored my passion for music, performing at shows and honing interpersonal skills through gig work.Emerging from this hiatus, I brought a unique blend of technical acumen, self-awareness, and a commitment to continuous growth. I now leverage these diverse experiences to drive innovation and make a meaningful impact in my IT career.

Quality Service & Subject Matter Expertise• Fostered strong interpersonal relationships company-wide, laying the foundation for effective collaboration.• Served as a subject matter expert for Tier 1 analysts, resolving high-priority cases with exceptional care and efficiency.Documentation & Workflow Enhancement • Revamped and consolidated outdated inventory documentation across multiple facilities, streamlining departmental workflows.• Managed and resolved issues via a ticket system while maintaining meticulous records.• Oversaw software licenses and hardware component distribution and inventory.System Administration & Project Leadership• Led two major OS migrations involving 300+ systems and upgraded internal storage.• Optimized Active Directory in primary facilities, streamlining administration through Group Policy Objects.• Played a key role in planning and implementing a facility-wide Aruba mesh wireless migration, improving coverage and reducing dropouts.• Collaborated with management and vendors to develop and implement new software systems successfully.• Proficient in managing Aruba, Dell, HP, and Sophos switches, routers, and network layouts.Security Administration & Training• Managed identity and access management, handling roles and permissions through Active Directory.• Trained incoming staff on network security best practices and encryption methods for handling sensitive data, ensuring HIPAA compliance.

• Content Campaign Development: Orchestrated dynamic content campaigns to support the launch of artists' new releases, incorporating diverse mediums such as videos, imagery, music tracks, and live streaming events.• Social Media Management: Expertly administered and orchestrated content across various social media platforms for artists and the label, including Facebook, Instagram, YouTube, and Twitter, ensuring cohesive and engaging digital presence.• Creative Advertising Design: Crafted compelling and innovative advertisements and content tailored for social media, online platforms, and print media, enhancing brand visibility and audience engagement.• Artist-Label Liaison: Acted as the pivotal communication link between artists and label management, ensuring seamless information flow while maintaining utmost confidentiality and discretion.• Tour Management Expertise: Successfully managed two international tours on a small scale, overseeing travel arrangements, accommodations, detailed itineraries, and promotion schedules.Merchandise Development Collaboration: Actively participated in the conception and production of artist merchandise, collaborating closely with artists and managers from inception to final product.

• Team Leadership in Media Capture: Led a dedicated team in the comprehensive capture and documentation of events through photography and videography, skillfully assigning roles and responsibilities to ensure optimal coverage.• Video Editing Mentorship: Provided guidance and instruction in basic video editing techniques and formats to new team members, enhancing their skills and contribution to the team.• Innovative Live Content Integration: Pioneered the incorporation of live content elements into event coverage, a strategy now standard across all events, enhancing audience engagement and experience.• Social Media Content Distribution: Effectively managed the distribution of video content on social media platforms including YouTube and Facebook, ensuring wide reach and audience interaction.