Jesus-Alberto L. Email & Phone Number

Tucson, Arizona, United States

As a technical support professional for Health Trio, I am dedicated to providing outstanding assistance and support to members, providers, and employees. I excel in responding to customer inquiries via phone and email, efficiently addressing password reset requests, registration issues, and outages. In case of emergent situations, I effectively escalate the issue to the management team and assist my colleagues with escalation calls as needed.With my technical proficiency and… Show more As a technical support professional for Health Trio, I am dedicated to providing outstanding assistance and support to members, providers, and employees. I excel in responding to customer inquiries via phone and email, efficiently addressing password reset requests, registration issues, and outages. In case of emergent situations, I effectively escalate the issue to the management team and assist my colleagues with escalation calls as needed.With my technical proficiency and problem-solving skills, I effectively resolve technical issues, identify root causes, and perform thorough troubleshooting steps to ensure a prompt resolution. I stay updated with company software and network systems and continually research and document customer inquiries and solutions. I collaborate effectively with other IT team members to ensure maximum customer satisfaction.I am also responsible for providing customer service training to new staff members, and I take pride in developing and maintaining strong customer relationships. Show less

Tucson, Arizona

As a front-line representative for Pyx Health, i played a crucial role in addressing important mental health concerns such as loneliness, depression, and anxiety. I was responsible for on-boarding health plan patients and guiding them through the process of setting up and using the app. This involves providing personalized demonstrations of the various features and functionality, ensuring that each patient was fully equipped to take advantage of the resources available to them. Through my… Show more As a front-line representative for Pyx Health, i played a crucial role in addressing important mental health concerns such as loneliness, depression, and anxiety. I was responsible for on-boarding health plan patients and guiding them through the process of setting up and using the app. This involves providing personalized demonstrations of the various features and functionality, ensuring that each patient was fully equipped to take advantage of the resources available to them. Through my efforts, I helped countless individuals access the support and care they needed to improve their well-being and overcome their challenges. Show less

Tucson, Arizona, United States

As a former Customer Service Associate at Home Depot, I provided outstanding support to customers by assisting with order placement, inventory checks, and resolving issues related to lost packages, and order status inquiries. I also played a key role in escalation of critical customer issues to management and relevant shipping companies. Additionally, I effectively coordinated in-store pick-up orders to meet customer needs.

Tucson, Arizona, United States

As a Customer Service Representative for Verizon, I provided technical support and assisted customers with password resets and registrations for their online portals to manage their Home Services such as home phone, cable, and internet. I effectively resolved customer inquiries related to billing and service, and efficiently escalated calls to the billing department when necessary to ensure prompt resolution of customer issues.

Certificate, Cosmetology, Barber/Styling, And Nail Instructor

Activities and Societies: Student Council Stu Co. Class Of 2016

High School Diploma, General Studies, 12