As a Commercial and Technical Leader with over a decade of experience in after-sales services, customer support, and technical management, I specialize in optimizing operations to enhance customer satisfaction and drive business growth. My expertise spans reverse logistics, business intelligence, and process optimization, all of which have enabled me to lead teams effectively and implement innovative solutions that deliverThroughout my career, I’ve demonstrated a strong commitment to excellence in customer service by leading cross-functional teams and creating strategies that streamline technical operations. I am particularly adept at designing and implementing value-added services (VAS), reducing operational costs, and improving Key Performance Indicators (KPIs) such as repair times and product return rates.Key Strengths:• Leadership: Extensive experience managing technical teams and nationwide support services to exceed performance goals.• Business Intelligence: Skilled in data analysis and leveraging Power BI to design dashboards and operational reports that drive decision-making.• Process Optimization: Proven success in reducing costs and improving turnaround times by up to 70% through strategic process improvements.• Customer-Centric Focus: A track record of enhancing customer loyalty programs and implementing reverse logistics that recovered $330K monthly, contributing directly to business growth.With a solid foundation in electronic engineering and an in-depth understanding of technical support, I have helped companies streamline their service models, improve supply chain performance, and develop effective after-sales programs. I take pride in delivering innovative solutions that not only resolve technical issues but also enhance the overall customer experience.If you are looking for a dedicated leader to optimize technical operations, enhance customer satisfaction, and drive measurable results, I invite you to connect.