Director Business Process Services
Current
Jun 2022 - Present
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Jesús Álvarez Fernández Email & Phone Number
IT Solutions - Digital Transformation - Outsourcing - BPO - RPA - Data Strategy - BI
at
NTT DATA Europe & Latam
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Solutions - Digital Transformation - Outsourcing - BPO - RPA - Data Strategy - BI
Location
Madrid, Community Of Madrid, Spain
Who is Jesús Álvarez Fernández? Overview
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Jesús Álvarez Fernández is listed as IT Solutions - Digital Transformation - Outsourcing - BPO - RPA - Data Strategy - BI at NTT DATA Europe & Latam, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Jesús Álvarez Fernández.
Jesús Álvarez Fernández previously worked as Director Business Process Services at Ntt Data Europe & Latam and Heado of IT Solutions at Adecco. Jesús Álvarez Fernández holds I3 Leadership Program, Liderazgo Emrpesarial from Imd Business School.
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NTT DATA Europe & Latam
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Profile bio
About Jesús Álvarez Fernández
Industrial Engineer and Executive MBA with more than 20 years of experience in Consulting, Transformation and Technological Innovation Projects, Outsourcing of Services, Robotization of Processes and Data Strategy. Multinational experience managing teams and services in high-demand technological environments, providing innovation and business intelligence, with presence the last years on the committees of the participating Divisions and Departments. Strategic thinking and agile operational development, working with multidisciplinary teams connecting business needs with technical and operational solutions that improve and make services and processes more efficient, providing the team with resilience and high ability to solve problems Good communicator, optimistic, passionate about teamwork, in continuous learning, with a strong vocation for leadership through example, convinced that attitude and motivation make a difference.Digital Transformation I IT Solutions I Outsourcing I BPO I Outsourcing of Services I Leadership I Human Resources I BI I Artificial Intelligence I Machine Learning I Process Consulting I Innovation and Continuous Improvement I RPA I Process Automation I Robotics I Team Management and Development I Agile I Kanban I Contact Center I Speech Analystics I Chatbot I Supplier Management I Negotiation
Current workplace
Jesús Álvarez Fernández's current company
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5 roles
Jesús Álvarez Fernández work experience
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Heado Of It Solutions
IT Director:- Roadmap of digital projects. Business case and project plans. - Responsible for budget and suppliers.- Negotiation.- KPI´s. Productivity and Profitability Responsible for Robotics Process Automatization projects (RPA)Responsible for Technical and Functional Support (levels 1, 2 and 3) Responsible for Data Projects: - Development and.
Jul 2016 - Jun 2022
It Business Partner. It Director For Contact Center & Bpo
- Responsible for establishing and managing strategic relationships between Adeco Outsourcing Business and the IT Department in agreement with the Division Directors. - Responsible for ensuring that the global contribution of the IT Department to the Outsourcing business is developed according to the requirements and expectations of the business, in terms.
May 2014 - Jun 2016
Organization And Processes Director At Extel Crm (Adecco Outsourcing)
-Redefinition of the organizational model of the Division (Spain and Latam) - Review of business processes and adaptation to operational needs (flexibility, immediacy, etc.) - Standardization of operating procedures and management tools in peripheral centers (Spain and Latam) and Central Services - IT project management:* Implementation of Interactive.
Nov 2010 - Apr 2014
Senior Consultant
Direction of transformation projects & Strategic consulting. Direction of Outsourcing projects. - Multichannel service. Contact Center. - Document digitization Business DEvelopment in Public Administration Sector
Apr 2001 - Nov 2010
4 education records
Jesús Álvarez Fernández education
I3 Leadership Program, Liderazgo Emrpesarial
Big Data Y Transformacion Digital, Big Data Y Transformacion Digital
Business Administration Executive Mba, Dirección De Empresas
Industrial Ingeneer, Química Industrial Y Medioambiente
FAQ
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What company does Jesús Álvarez Fernández work for?
Jesús Álvarez Fernández works for NTT DATA Europe & Latam.
What is Jesús Álvarez Fernández's role at NTT DATA Europe & Latam?
Jesús Álvarez Fernández is listed as IT Solutions - Digital Transformation - Outsourcing - BPO - RPA - Data Strategy - BI at NTT DATA Europe & Latam.
Where is Jesús Álvarez Fernández based?
Jesús Álvarez Fernández is based in Madrid, Community Of Madrid, Spain while working with NTT DATA Europe & Latam.
What companies has Jesús Álvarez Fernández worked for?
Jesús Álvarez Fernández has worked for Ntt Data Europe & Latam, Adecco, Adecco Outsorucing, and Accenture.
How can I contact Jesús Álvarez Fernández?
You can use AeroLeads to view verified contact signals for Jesús Álvarez Fernández at NTT DATA Europe & Latam, including work email, phone, and LinkedIn data when available.
What schools did Jesús Álvarez Fernández attend?
Jesús Álvarez Fernández holds I3 Leadership Program, Liderazgo Emrpesarial from Imd Business School.
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