Jesus Alvarez Email & Phone Number

Los Angeles, Ca, Us

Los Angeles , Ca, Us

• Supported LAX’s corporate offices with IT equipment setup and account creation.• Assisted in imaging and re-imaging computers, handling software and hardware requests through ServiceNOW• Managed IT inventory and patched up network switches when needed.• Support Microsoft Office environment• Assist with offboards – collect or recover IT equipment• Support Constructions and inspections computer systems

Los Angeles, California, Us

• New hire onboarding• Domain account creation for new hires• ServiceNow ticketing system• Supporting the business and financial services department UCLA. • Supporting one of the third-party investment companies that uses UCLA IT for support. • Imaging and setting up new Windows laptops for new hires.• Supporting Zoom soft phone in the finance department.• Receiving and shipping IT equipment. • Managing computers in 3 different instances of on-prem active directory for 3 different offices. • DUO Two-Factor administration.

San Jose, California, Us

• New hire onboard/offboard• ABM/DEP configuration• On prem AD/Azure AD/Intune configuration• MS Exchange administration• Microsoft products licensing on Azure AD. • BOX and Sharepoint admin console• Adobe licensing administration• Jira configuration and also Jira ticketing system• JAMF configuration (Basic to medium)• AV conference room set up. (Zoom, MS Teams)• Zoom licensing and administration. • Microsoft Authenticator administration (TWO-Factor authentication) • Ordered IT equipment. Managed IT inventory• Lucidchart, Miro administration. • Helped employees get access to Asana, Looker, Airtable and frame.io access.

New York, Ny, Us

• Supported around 700 HBO Max internal clients• Supported a few clients located in Canada, England, NYC, Mexico and Australia• VP, SVP and EVP support (Exec support)• Also supported HBO, Warner Bros, CNN, WarnerMedia Group, Otter Media and Fullscreen• Assisted legacy clients with email migration to the new @warnermedia.com domain• Assisted in migrating all workstations to the new wma.warnermedia.com domain• Imaged, set up and configured laptops (Win and Mac) for new hires mostly on the West Coast• Assisted HR with onboarding and offboarding employees (MyHR, Workday, Concert, etc)• Set up Two-Factor Authentication (RSA SecurID and OKTA)• Assisted with client offboarding and equipment retrieval• Ordered hardware and software through ServiceNow• Up until two years ago we were creating the email accounts on DRA and Concert• Work closely with engineering teams worldwide to assist client’s advanced issues or requests • MS Office, Adobe Suite, Slack, MS Teams, Zoom and Cisco WebEx support including many tools under the Collaboration DT Tools• Used remote support tools such as BeyondTrust (Bomgar), MS Teams and WebEx as well• Receiving shipment of new equipment and “Receiving” it in Ariba• Assisted in closing down the HBO Office in Sant Monica, CA

Los Angeles, Ca, Us

• IT asset management through Service Now• On site and remote support• New hires onboard and offboard• VPN Cisco AnyConnect support• In charge of computer refreshes (Windows and Mac OS)• Mapping shared network drives on Windows and Mac• Data backup and transfer• Windows and Mac imaging through JAMF• Software and hardware upgrade• Microsoft Office 2016/365 support• Supporting 1,500 + users on Windows and Mac environment• Network cable patching• Network printer support• Active Directory account management• Remote support through Logmein, RDP and VNC• Conference room setup (Wiring, Apple TV, BlueJeans, Airplay, etc)• Mobile devices setup

New York, Ny, Us

• Microsoft Office 365 Licensing Administration• G Suite Administration (Email Groups, Google Drive, File Stream)• Email account creation• BetterCloud Administration • Adobe Licensing Administration• Two-Factor Authentication, OneLogin Protect administration and mobile device setup• Support all staff and real estate agents in a Mac environment • JAMF installation, Mac Reimaging• Setting up MacBooks for new hires. • Zendesk ticketing system• Printer installation and configuration• Phone setup through Fuze and Dialpad• Remote support (Team Viewer)• Bitdefender installation• zipForm administration• A/V setup including Apple TV• BlueJeans configuration and troubleshooting• Patching network cables in the NOC• Managing IT inventory• Ordering IT equipment through CDW and Amazon• Assist agents and staff in different offices in Southern California

Pasadena, Ca, Us

• Handles inbound and outbound calls from JPL’s internal clients • Supports the Mars Reconnaissance Orbiter team quite often • Supports Microsoft Windows and MAC OS • Installation and troubleshooting of HP and Konica Minolta printers • Outlook and webmail configuration • DHCP • MAC Address registration • Large File Transfer • Two factor authentication and RSA soft token activation • Pulse secure VPN troubleshooting • Bomgar and remote desktop connection support • MAC parallels • VNC virtual machine for Windows • Checking data drop activation status and static IP address assignment • Checking order status on the JPL catalog • Email configuration on IPhone and Droid • Data backup (DRUVA) • Cisco WebEx • Network connectivity troubleshooting • Works closely with applications support team • Symantec PGP and Bit Locker encryption assistance

• Active Directory GPO • Installing printers through Windows Terminal Server (WTS) • Network printer setup and maintenance (Toshiba, HP, Brother, Lexmark, Zebra) • Windows 7, 8, 10. • Mac OS • Cisco Switches and patching • Imprivata ID setup • Vmware VPN • Vmware Horizon (VDI) troubleshooting • McAfee full encryption • Microsoft Office • Reimaging and update installation through SCCM • Remedy Ticketing system • Droid and IOS setup and maintenance • Network troubleshooting • Microsoft Office on Mac • Zoom • SCCM remote support client • Driver installation • Placing orders and Keeping IT inventory • Software and hardware configuration and troubleshooting • Glucometer and work station on wheels installation• A/V installation • DHCP • Assisting C-level executives • Outlook troubleshooting • Honeywell medicine scanner setup and troubleshooting • Esignature pad installation and troubleshooting • Imprivata badge reader setup and troubleshooting

• Email migration from google apps to outlook 365 • Microsoft Office 365 installation and troubleshooting • Add and remove computers from active directory, reset user passwords • Computer name and domain change • Network printer installation, configuration and troubleshooting • File and printer sharing • Maintain inventory of IT equipment • Adding network printers to Windows Server 2008 R2 • PC imaging through Acronis • Mapping shared network drives • VPN troubleshooting – Cisco AnyConnect • Virtual machine/server installation and troubleshooting • Kronos Workforce Management troubleshooting • Installing Lenovo ThinkCentre M Series and DELL 3040 PCs • Data backup and data transfer to new profiles • Remote assistance (UltraVNC Viewer, Team Viewer and remote desktop connection)

• POS software and hardware troubleshooting. ERP - Microsoft Dynamics AX (MAX) • Troubleshooting TCP/IP connectivity issues • Worked with help desk, infrastructure operations, systems engineering and application support • VOIP setup and troubleshooting • Use of ticketing systems such as Cherwell and Help Star • Use of Active Directory, password reset, lock or unlock email accounts • Inbound and outbound calls to provide IT support for internal clients • Remote assistance (UltraVNC Viewer, Configuration Manager Remote Control, LogMein, Cisco Webex Meeting Center and Remote Desktop Connection) • Internet troubleshooting / VPN troubleshooting – Cisco AnyConnect • Network printer configuration and troubleshooting • Fortinet and Cisco Meraki firewall configuration and troubleshooting • Finance and accounting IT support • Outlook/webmail troubleshooting • Email setup on IPhone and android devices

Arlington, Virginia, Us

• Learned valuable leadership skills • Military vehicle maintenance • Rifle qualification • First aid training • Some classified software training

• Software troubleshooting • Troubleshooting TCP/IP connectivity issues • LAN/WLAN configuration • Use of Breeze ticketing system • Antivirus installation • Virus removal • Hardware/Software installation • Adding internet capable devices to an existing home network (wireless printers, cellphones, iPods, tablets) • Troubleshooting and installation of routers and modems • Remote assistance • Residential network security configuration • Over the phone technical support • Communicate with customers and assess the gravity of the issue and if it can be fixed over the phone, via remote assistance or in store

Philadelphia, Pa, Us

• Internet connectivity troubleshooting • Troubleshooting TCP/IP connectivity issues • Network troubleshooting • IP configuration • Over the phone technical support • Network setup