Jesus D. Lopez Email & Phone Number

As an Operations Analyst for TechSoup Latin America and the Caribbean, my primary responsibility is to guarantee the seamless and efficient execution of projects and operations within the organization. With unwavering attention to detail and a strong analytical mindset, I actively contribute to the overall success of TechSoup's projects and operational endeavors in the region.

As an Apple Care Advisor, my primary responsibilities include:• Providing exceptional technical support and assistance to Apple customers, addressing their inquiries, troubleshooting issues, and guiding them through the usage of subscriptions and digital products.• Collaborating with customers from diverse regions and backgrounds, ensuring effective communication and language proficiency in English.• Assisting customers in the purchase of digital subscriptions, managing billing inquiries, and resolving any issues they may encounter.• Investigating reported problems or concerns, utilizing internal policies and guidelines to propose appropriate solutions and ensure customer satisfaction.