With over seven years of combined experience in data analysis and business analysis, I have developed strong competencies in customer relationship management, technical support, and business management. As a data analyst at Colombia Telecomunicaciones, I worked with the customer experience center to provide data-driven insights and solutions to improve customer satisfaction, retention, and loyalty. I also supported the technical team in resolving issues and enhancing the performance of the telecom network and services. Previously, as a business analyst, I conducted market research, feasibility studies, and cost-benefit analysis for various projects and initiatives in the telecommunications sector. I am passionate about applying my analytical skills and domain expertise to help organizations achieve their goals and optimize their operations. I value collaboration, innovation, and learning, and I am always eager to take on new challenges and opportunities.