Jesus Cruz Email & Phone Number

Mount Prospect, Il, Us

Lake Zurich, Illinois, Us

Elmhurst, Illinois, Us

OEM Account ManagerCentral link with OEM engineering, service, and purchasing contacts to ensure strong partnerships.Manage OEM pricing strategy to maintain competitiveness and strengthen sales margins.Visit customer sites and relevant trade shows regularly.Provide technical support to OEM service technicians, HVAC contractors, and end-users working with refrigeration, pumping, and electrical circuits.Manage warranty field service contracts to minimize costs and satisfy customers.Develop solutions that meet or exceed design specifications for specialty applications requiring process cooling.Prepare customized quotations and negotiate terms of sale to maximize margins and minimize financial risk.Interface with engineering and production resources to ensure final product fulfills customer expectations.

Lake Forest, Illinois, Us

Product Engineer:Increased communication by 33% by leading an international cross functional team.Increased information inquiry efficiency 75% by implementing spreadsheets into multiple processes.Reduced product returns by 50% by creating clothing sizing standard.Reduced internal packaging costs by $40K per year.Completed Grainger Emerging Leader program.Managed and tracked multiple national and international programs valued at $9.5 million. Analyze warranty returns, determine root cause and provide corrective actions for loss prevention.Tested globally sourced industrial shelving, waste containers, levels, steel stamping products for acceptance into Grainger material handling product network.Developed test plans, specifications and inbound inspection documentation.Provide engineering support to internal and external customers.Support Engineering efforts to drive down product cost while maintaining product quality and reduce warranty returns to 0.91%.Compliance Engineer:Reduced product and packing damage by 75% by developing packaging and palletizing guidebook.Developed and maintained regulatory and compliance database for over 21,000 SKUs.Developed and maintained product and packaging damage tracking database.Maintained lab test equipment calibration and records.Acted as liaison between the global sourcing team and its suppliers to jointly resolve packaging damage issues.Aided the ISO 9000 internal auditing team.

Columbus, Ohio, Us

Senior Electrical Engineer:Managed compliance and regulatory projects for North American business units, including listing of products to UL and CSA standards, maintaining files and expenses.Established enclosure test plans and compliance to regulatory standards.Established minimum internal environmental and safety requirements.Reviewed and approved Engineering Change Requests.Performed HALT testing on cooling systems and programmable fan controllers.Participated in DFMEA Life Cycle Management for electrical enclosures and power transfer switches.Electrical Engineer:Analyzed telecommunication enclosures to ensure compliance to NEC.Designed alarm signaling system for UL listed Power Transfer Switches.Implemented alternate components saving in excess of $1million in first year.

Niles, Il, Us

Redesigned analog controller for electrical heating and cooling liquid circulators.Designed electrical wiring harnesses on CADKEY.Created test fixtures for programmable circulator controllers.Created testing procedures for product line.Created testing systems for completed assembly of circulators.Obtain CE Certification and UL listing for current and new products.Provided customer technical support.Demonstrated products at trade shows.

Bachelor, Electrical Engineering

Computer Science

Food Service - Culinary Arts

Computer Science