Jesús Enrique Hernández Fuentes Email & Phone Number

Halifax, Nova Scotia, Canada

• Drove sales revenue for TD Insurance home and auto products through targeted strategies.
• Demonstrated strong communication and collaboration skills with clients and team members.
• Consistently prospected and closed new client accounts monthly.

Halifax, Nova Scotia, Canada

• Managed complex home and auto insurance products, ensuring efficient service delivery.
• Adapted between inbound and outbound queues, minimizing wait times.
• Led the TAG Anti-Theft initiative, mentoring colleagues and advising clients.
• Handled customer concerns, ensuring problem resolution and escalations when needed.
• TD Insurance All-Stars Award. Recognized as a top performer in the top 8% of the workforce,

Halifax, Nova Scotia, Canada

• Demonstrated adaptability by seamlessly transitioning between inbound and outbound queues, effectively reducing wait times in the general insurance advice center as part of the flex team.
• Provided crucial support to the claims queue during peak times, ensuring efficient service delivery.

Halifax, Nova Scotia, Canada

• Helps build a positive, diverse, and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Oversees customer accounting calls around reimbursement and payment spreads, and act as liaison between team members and the accounting department ensuring prompt service.

Halifax, Canada Area

• Provided cross-branch support to three TD Bank branches, ensuring service consistency.
• Delivered top-tier service across multiple retail banking branches in Halifax.

Halifax, Canada Area

• Helped small to medium sized businesses grow and look beyond their expectations.

Maracay, Aragua State, Venezuela

• Values and Principles of a Taekwondo Practitioner at Maria Nelly Chacin Academy.
• Courtesy (Ye-ui): Courtesy in Taekwondo involves showing respect and politeness to others. It includes bowing to instructors and fellow practitioners as a sign of respect, using polite language, and demonstrating good.
• Integrity (Yom-chi): Integrity is about honesty, truthfulness, and strong moral principles. Taekwondo practitioners are encouraged to uphold high ethical standards and to act with integrity in all aspects of life.
• Perseverance (In-nae): Perseverance is the quality of persisting and not giving up, even in the face of challenges or adversity. Taekwondo teaches students to develop mental and physical resilience.
• Self-Control (Guk-gi): Self-control is the ability to control one's actions, emotions, and impulses. In Taekwondo, it's crucial to exhibit self-control during training and in daily life to avoid using martial skills.
• Indomitable Spirit (Baek-jeol-bul-gul): Indomitable spirit refers to an unyielding and unwavering determination to achieve goals and overcome obstacles. Taekwondo practitioners are encouraged to develop a strong.