Providing second and third level support to small, and non-profit organizations in Dane County and surrounding areas. cloud solutions provider.

Supported DCF by managing and supporting virtual servers, VDIs, and ensuring the 24/7 availability of critical departmental applications. Enhanced file transfer processes between departments, monitored server operations and application performance, and managed backup and restore processes. Technical lead for multiple migration projects including share drives and IIS applications.

Managed and maintained a large and diverse landscape of physical and virtual servers following ITIL processes. Conducted administration and maintenance on all stages of the server life cycle from configuring hardware, maintenance and updates, and then secure decommissioning.

Provided level 2 and 3 support to over 1000+ users by analyzing and resolving problem tickets regarding desk top support for PCs, laptops, printers and associated peripheral devices. Planned and implemented a workstation refresh project that included an OS upgrade, imaging, and custom application installation. Participated in email and domain migrations.

Provided first class valet services for bicycles during football season, concert on the square and other main events on the Madison Are.

Participated on statewide campaign to make walking and biking even safer by educating all road users. Every person, whether walking, biking, or driving has a role to play in traffic safety.