• Developed product and analytical solutions expertise for consulting engineers and end-users to enhance sales opportunities.• Led technical demonstrations during sales expositions, supporting the sales team in running proof of Concept (PoC).• Provided advanced technical troubleshooting and customer support for IoT devices, wireless connectivity, and IP configuration.• Supported reaching the annual sales goal with closed opportunities of above 1K residences in Canada, reflecting in… Show more • Developed product and analytical solutions expertise for consulting engineers and end-users to enhance sales opportunities.• Led technical demonstrations during sales expositions, supporting the sales team in running proof of Concept (PoC).• Provided advanced technical troubleshooting and customer support for IoT devices, wireless connectivity, and IP configuration.• Supported reaching the annual sales goal with closed opportunities of above 1K residences in Canada, reflecting in revenue growth of $1M per year. Show less

As a Sales Engineer at Soneil Electronics, I successfully supported sales opportunities above $3M per year with international business trips to Europe, North America, South America, and Asia. The company also increased branding recognition as the fifth biggest player in the market.• Responsible for presenting the company's portfolio at tradeshows to expand the business and connect with new partners B2B.• Provided consulting solutions to educate customers on cost-saving measures and… Show more As a Sales Engineer at Soneil Electronics, I successfully supported sales opportunities above $3M per year with international business trips to Europe, North America, South America, and Asia. The company also increased branding recognition as the fifth biggest player in the market.• Responsible for presenting the company's portfolio at tradeshows to expand the business and connect with new partners B2B.• Provided consulting solutions to educate customers on cost-saving measures and purchasing the right products to fulfill their needs.• Managed the post-sales process and activities to guarantee quality control in the deliverables. Show less

• Designed and managed CATV and Fiber expansion projects, overseeing third-party contractors for scope, scheduling, and finances.• Conducted database analyses using SQL to identify high-traffic fiber nodes and develop field deployment solutions.• Successfully managed installation projects for over 100K bundle services with a QA rating above 90%.

• Provided company policies and safety training, mentorship to new employees.• Inspected and verified incoming goods against invoices, recording shortages.• Organized and maintained inventory, processing around 6000 warehouse stock products weekly.• Improved logistic process, reducing task time by 35% and increasing customer fulfillment by over 25%.

• Welcomed new international students on campus, ensuring a positive first experience in Canada• Organized interactive activities and events to engage students• Assisted with event set-up and tear-down, as well as distributing communication material• Mentored new international and local students to help them navigate campus life

• Managed a team of 30 omnichannel agents, ensuring quality through coaching and counseling for optimal customer service.• Developed strong customer relationships, adhering to company policies and business processes to enhance customer satisfaction.• Handled escalation cases and supported operational managers as needed to maintain smooth operations.• Managed QA processes to guarantee customer satisfaction levels above 80%.

• Managed customer life cycle in CRM to drive retention strategies and create new sales opportunities.• Oversaw accounting activities including payable/receivable functions and conducted periodic account reconciliations.• Ensured accuracy of accounting sales records, year-end inventory, and cycle count.

• Coordinated a national team for logistics, project scheduling, and inventory management at Eurostasi Construction.• Managed outsourcing services contract to ensure SLA compliance and KPI achievement.• Developed strong customer relationships to drive new business opportunities.• Oversaw recruitment and retention of staff to maintain operational efficiency.