Jesus De La Cruz Email & Phone Number

-Project lead for multiple new client onboarding projects.-Technical resource for project execution and reviews of project completion.-Diagnosed, troubleshot and resolved a range of software, hardware, and network issues.-Provided full term issue ownership and resolution while exceeding in call-handling goals, ticket closures, client communication, client satisfaction, and management of client expectations.-Rewrote project templates and assisted as technical writer to update documentation and instructions for use company-wide, while also providing hands-on assistance and training to colleagues and new hires.-Managed and administered systems and infrastructure such as file servers, active directory domains, Exchange servers, Office 365, firewalls, switches, Hyper-V, VMWare, Datto, and Azure.-Worked emergency on-call rotations monthly and assisted in multi-day disaster recovery instances.

Houston, Texas

- Help project managers and superintendents review and organize projects for labor tracking.- Track and manage labor efficiency alongside managers and generate weekly reports for President and Vice-President of company.- Organize classes and training on how to track the labor and use the data.- Help users learn how to use the company software alongside basic computer usage and Microsoft software.

Bryan/College Station, Texas Area

Clean, repair and assure quality of 12+ different types of printers for domestic and international customers.

Hunt, Texas

As a cabin leader I was required to live in the cabin with my assigned campers which were aged 6-8.My responsibilities included:-Leading campers to scheduled activities.-Helping activity leaders run their different classes/activities.-Monitor the mental and physical health of all campers, mainly my own.-Communicate with parents when necessary.-Work with staff of all levels to create a positive, safe, and rewarding camp experience.-Help new counselors and international counselors adapt to the job, camp life, working with children, and in specific cases to American culture.-Act simultaneously as parent, brother, friend, and mentor in order to impact each child in a positive manner.

Bryan/College Station, Texas Area

Hunt, Texas

As a camp counselor my first priority was to take care of all campers, which were boys ages 6-16. My second priority was to run my activity in a smooth, efficient manner and impart onto the children new abilities and skills. In all activities safety was of the utmost importance, followed by teaching the children ingenuity and the ability to be confident in their own skill. Counseling work was extremely demanding and required me to be able to apply time management and organizational skills, create lesson plans, coordinate and work with every single staff member to create the perfect camp experience and ensure the children's safety and development - and above all act simultaneously as parent, brother, friend, and mentor in order to impact each child in a positive manner.

Katy, Texas

Also Summer of 2011.Interact with customers to ensure satisfaction.Help close and clean bar area, and sometimes set up in the morning.Help train new hires.