Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenuePerform market research to identify new opportunities and engage with CEO to establish strategies for pursuing those new opportunitiesCreate and improve proposals for our existing and new clientsPrepare the company budget and continually track expenses, as well as make sure we're on track to hit revenue targetsProvide training and mentoring to members of the… Show more Analyze current and past financial data, such as sales reports, and provide strategies to cut costs and increase revenuePerform market research to identify new opportunities and engage with CEO to establish strategies for pursuing those new opportunitiesCreate and improve proposals for our existing and new clientsPrepare the company budget and continually track expenses, as well as make sure we're on track to hit revenue targetsProvide training and mentoring to members of the teamDevelop and deliver pitches for potential customers and investorsNetwork with investors and other business partners to generate new leadsAssisting the team in developing a new client base by identifying potential clients in the target market and researching the market trends to identify the customer demand for the proposed products and servicesCoordinate with CEO to research, identify, analyze and execute new business initiativesIdentify client needs and suggest appropriate products/services to increase customer satisfaction and ROIParticipate in remote executive meetings to represent the companyLeading client accounts within the agency, with overall responsibility for the client-agency relationship.Working with planners to interrogate client briefs by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. Supporting the Account Strategist in writing inspirational creative briefs and going on to direct the strategic development of creative work, presenting and selling this effectively to clients.Ensuring the profitability and growth of client accounts.Identifying, developing and converting new business opportunities with existing and future agency clients.Managing the work, performance and professional development of team members.Leading and inspiring those outside of the core team, including creative teams and those in other agencies working on the same account. Show less

Manage, review, and perform daily account responsibilities associated with Google AdWords, Facebook Ads, LinkedIn Ads and other search platforms for a variety of clients.Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.Manage the creation of large keyword lists.Provide creative copy suggestions and graphical ad templates.Manage Display network placement lists on AdWords and through other… Show more Manage, review, and perform daily account responsibilities associated with Google AdWords, Facebook Ads, LinkedIn Ads and other search platforms for a variety of clients.Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.Manage the creation of large keyword lists.Provide creative copy suggestions and graphical ad templates.Manage Display network placement lists on AdWords and through other contextual advertising platforms.Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals.Provide oversight and manage new paid search campaigns, ad groups, and accounts and aid in the creation of paid search marketing initiatives.Provide oversight, manage, and generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.Keep pace with search engine and PPC industry trends and developments.Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.Monitor and evaluate search results and search performance across the major search channels.Communication to team and management on project development, timelines, and results.Provide oversight and work closely with the other team members to meet client goals.Define requirements, tasks, and resources associated to SEO strategyManage and execute implementation of SEO strategyCommunication to clients, team, and management on strategy/project development, timelines, and resultsCollaborate on client strategy and goal definition for successKeep pace with SEO, search engine, social media and internet marketing industry trends and developmentContribution to the company blog and at least one social media community Show less

Perform market research to identify new opportunities and engage with CEO to establish strategies for pursuing those new opportunitiesCreate and improve proposals for our existing and new clientsProvide training and mentoring to members of the teamDevelop and deliver pitches for potential customers and investorsAssisting the team in developing a new client base by identifying potential clients in the target market and researching the market trends to identify the customer demand… Show more Perform market research to identify new opportunities and engage with CEO to establish strategies for pursuing those new opportunitiesCreate and improve proposals for our existing and new clientsProvide training and mentoring to members of the teamDevelop and deliver pitches for potential customers and investorsAssisting the team in developing a new client base by identifying potential clients in the target market and researching the market trends to identify the customer demand for the proposed products and servicesCoordinate with CEO to research, identify, analyze and execute new business initiativesBecome a subject matter expert on our business services, processes and operations, and remain up-to-date on industry newsCollect customer requirements and business data to develop a business plan that meets these requirementsQualify leads as sales opportunitiesStay up-to-date with new products/servicesManage, review, and perform daily account responsibilities associated with Google Ads, Meta Ads, LinkedIn Ads and other Marketing platforms for a variety of clients.Maintain and monitor keyword bids, account daily and monthly budget caps, impression share, quality score and other important account metrics.Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting, display network, and other facets of paid search in accordance with client goals.Keep pace with search engine and PPC industry trends and developments.Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.Monitor and evaluate search results and search performance across the major search channels.Manage and execute implementation of SEO strategyKeep pace with SEO, search engine, social media and internet marketing industry trends and developmentContribution to the company blog and and social media community Show less

|BPO - Meta and Instagram Project|• Performing research on current benchmark trends and audience preferences.• Designing and implementing social media strategy to align with business goals.• Setting specific objectives and reporting on ROI• Develop and maintain Quality Assurance procedure documentation• Monitor efforts to resolve issues and track progress of content moderators• Ensure that the final result satisfies the client requirements and meet end-user… Show more |BPO - Meta and Instagram Project|• Performing research on current benchmark trends and audience preferences.• Designing and implementing social media strategy to align with business goals.• Setting specific objectives and reporting on ROI• Develop and maintain Quality Assurance procedure documentation• Monitor efforts to resolve issues and track progress of content moderators• Ensure that the final result satisfies the client requirements and meet end-user expectations• Spot areas for improvement to enhance the efficiency of the team • Deep dive analysis to produce detailed operational metric reporting, find trands and spot improvement areas. • Implement and monitor performance and quality of the service• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.• Compile and analyze statistical data.• Draft quality assurance policies and procedures.• Prepare and deliver 1to1 sessions to improve metrics, gather needs, doubts and guide them to achieve good performance. • Prepare and deliver training sessions to the team to show them trends in the market, the most common mistakes, the scores of the market, the main KPI's and give them relevant information to improve their daily work.• Work closely with local Operations and Safety teams• Participate in the development of quality inspection standards and continuously optimize the process and system platformKey software:Tableau | SRT Workplace | Excel | Quip. Show less

Responsible for assessing the quality of the performance of Market consistency between representatives and client requirements Assess CX technical accuracy, customer service performance, and conformity to company policies and procedures. Assist in developing, creating and implementing quality processes and procedures. Uses quality monitoring data management system to measure, compile and track performance at market and individual level. Provide training to teams and CX in order to indetify… Show more Responsible for assessing the quality of the performance of Market consistency between representatives and client requirements Assess CX technical accuracy, customer service performance, and conformity to company policies and procedures. Assist in developing, creating and implementing quality processes and procedures. Uses quality monitoring data management system to measure, compile and track performance at market and individual level. Provide training to teams and CX in order to indetify failures and assure the consistency and accuracy of the market. Show less

Screen and review reported Spanish social media content according to guidelines Research, prevent and solve challenges related to accounts

Managing a team of 12 employees staff including programmers, analysts, and support specialists Evaluating the functionality of systems Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Ensuring software licensing laws are followed Implementing and managing security or integrity and backup procedures Scheduling upgrades Providing… Show more Managing a team of 12 employees staff including programmers, analysts, and support specialists Evaluating the functionality of systems Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Ensuring software licensing laws are followed Implementing and managing security or integrity and backup procedures Scheduling upgrades Providing user training, support, advice, and feedback Testing and modifying systems to ensure that they operate reliably Managing secure network access for remote users Keeping up to date with new technology Designing maintenance procedures and putting them into operation Training new staff. Achievements: Implementation of 100% effective solutions Implementation of services and customer training in Load Balancing Implementation of services and training of clients in Cache and Monitoring 100% Uptime on customer service Show less

Managing a team of 3 employees staff Evaluating the functionality of systems Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Ensuring software licensing laws are followed Implementing and managing security or integrity and backup procedures Scheduling upgrades Providing user training, support, advice, and feedback Testing and… Show more Managing a team of 3 employees staff Evaluating the functionality of systems Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements Selecting and purchasing appropriate hardware and software Managing IT budgets Ensuring software licensing laws are followed Implementing and managing security or integrity and backup procedures Scheduling upgrades Providing user training, support, advice, and feedback Testing and modifying systems to ensure that they operate reliably Managing secure network access for remote users Keeping up to date with new technology Designing maintenance procedures and putting them into operation Training new staff. Design, creation, and management of Website and social media AchievementsIncrease in followers and fans of social profiles from 0 to +1000Get + 1500 daily visits to WebsiteCreation of the Computer Services network at headquarters Show less

FunctionsDesign and implementation of Wireless and Wired Networks Structure.Design and implementation of Server RoomsAdequacy of Systems and Equipment according to the needs of the businessDesign and Implementation of VoIP SolutionsSale, assembly, configuration and distribution of computer equipment.Installation and preventive maintenance of hardware and software. Installation and configuration of networks, DVRs, VOIP exchanges and surveillance… Show more FunctionsDesign and implementation of Wireless and Wired Networks Structure.Design and implementation of Server RoomsAdequacy of Systems and Equipment according to the needs of the businessDesign and Implementation of VoIP SolutionsSale, assembly, configuration and distribution of computer equipment.Installation and preventive maintenance of hardware and software. Installation and configuration of networks, DVRs, VOIP exchanges and surveillance cameras.Control marketing campaignsAchievementsTo position the company as a referent of services in the country.Progressive increase in services of 120% per year600% increase in revenue Creation of a portfolio of more than 780 clients Show less

Professor Information TechnologiesComputer SciencesComputer ArchitectureHomileticsDiction / Speech TeacherDocumental Photography

Assistant Professor of Photography and Image Processing

Functions To provide IT solutions to centers, educational programs and support areas. Planning, organizing, directing and controlling the department's own activities. To supervise that the personnel in charge fulfill the assigned tasks and goals. Advise and support the areas of development and networks and technical support. To draw up and propose to the corresponding body the preliminary drafts of the annual programme of activities and the annual activity report, as well as the respective… Show more Functions To provide IT solutions to centers, educational programs and support areas. Planning, organizing, directing and controlling the department's own activities. To supervise that the personnel in charge fulfill the assigned tasks and goals. Advise and support the areas of development and networks and technical support. To draw up and propose to the corresponding body the preliminary drafts of the annual programme of activities and the annual activity report, as well as the respective budget. To supervise the correct application of the authorized budget to the department. Achievements Creation of the Campus Network Infrastructure Acquisition, installation and configuration of 4 computer rooms for community use. Project, acquisition and installation of the University Data Center Providing the university with WEB Presence and Online Services Automate the process of Control Studies with the implementation of appropriate systems. Design and implementation of structured cabling in Old campus +3000 Pts Ethermet Installation of the first WiFi service for students in Venezuela Show less

FunctionsDesign, Planning and Execution of the Installation Project for Emerson Electrical Co. LATAMLATAM user and customer supportMigration of Systems to SAP systems and implementation of CITRIX System.Technical responsible for communications with Headquarters in Sweden.Control and Supervision of the technical teams of Support, Installation and SoftwarePlanning and execution of projects in the Technical areaControl and settlement of assigned… Show more FunctionsDesign, Planning and Execution of the Installation Project for Emerson Electrical Co. LATAMLATAM user and customer supportMigration of Systems to SAP systems and implementation of CITRIX System.Technical responsible for communications with Headquarters in Sweden.Control and Supervision of the technical teams of Support, Installation and SoftwarePlanning and execution of projects in the Technical areaControl and settlement of assigned budgetAchievementsDesign, and execution of the LATAM Server Room project in 65% of the estimated time.Design and Total Execution of the Structured and Electrical Wiring Project for Caracas Headquarters. 50% reduction in hardware and software failuresReduced telecommunications expenses by 35%.Security Policy Implementation 100% Uptime of critical services of Emerson LATAM during the duration of the total suspension of activities of the Republic of Venezuela in the Indefinite Strike 2002. Show less

FunctionsControl and Supervision of the technical teams of Support, Installation and SoftwarePlanning and execution of projects in the Technical areaControl and settlement of assigned budgetAchievements125% increase in income from the Technical AreaSuccessfully merge the HP and COMPAQ support and technical services areas after the merge of the companies.Installation of the infrastructure of the New Headquarters Hewlett Packard Venezuela after the… Show more FunctionsControl and Supervision of the technical teams of Support, Installation and SoftwarePlanning and execution of projects in the Technical areaControl and settlement of assigned budgetAchievements125% increase in income from the Technical AreaSuccessfully merge the HP and COMPAQ support and technical services areas after the merge of the companies.Installation of the infrastructure of the New Headquarters Hewlett Packard Venezuela after the merge.50% reduction in hardware and software failuresReduced telecommunications expenses by 35%.Security Policy Implementation 100% Uptime of critical services of Emerson LATAM during the duration of the total suspension of activities of the Republic of Venezuela in the Indefinite Strike 2002. Show less

FunctionsControl and Supervision of Technical Support TeamControl and Provisioning of Stock of Parts and PiecesManagement and assignment of Clients and Corporate ServicesAchievementsDecrease in loss due to obsolescence and underutilization of parts and pieces by 75% per year.100% increase in the speed of attention and resolution of incidents Replacement of Oracle Venezuela Data Center

FunctionsDiagnosis and Repair of Corporate LaptopsServer Hardware Diagnosis and Repair Diagnosis and Repair of Printers, UPS and PeripheralsAchievements250% increase in incident resolution without resorting to equipment replacement. BANCOEX Data Processing Center Hardware Installation