Human Care Systems (HCS) delivers Real World Therapy Management and Support Solutions to optimize use & outcomes globally. Driven from a core technology platform, we provide Distribution Management, Clinician Support, Patient Support, Safety Monitoring & Support and Real World Evidence collection.Our programs help clinicians choose therapy, ensure that therapies are distributed optimally, help patients initiate and adhere to therapy, manage safety, improve outcomes and collect real world evidence. We work at enterprise, therapy area, brand and country/geography levels from 16 offices in 14 countries.

Innovation Consultant and Project LeaderDeveloped projects to identify client needs and define new strategies for top players in the pharmaceutical and banking industries:Innovating the commercial model towards a new multi-channel strategy for Novartis: Ideation and co-creation of solutions - apps, platforms, materials - with doctors, patients and pharmacists. Targeting new client profiles and taking on a more personalized approach.A deeper understanding on anticoagulated patients for Bayer: Field work and ethnographic research with anticoagulated patients to gain insight on their coexistence with the pathology and their points of view about the different treatments available. Creation of the Patient Journey, defining the patients experience, the key stages of the sickness, unmet needs, and actionable insights for the organization.Customer Experience, redefining processes in Banc Sabadell: Identified key processes and "moments of truth" for clients and pain points in their experience with the banks products and services. Conducted focus groups and in depth interviews with clients and employees to construct "the ideal bank" and a new customer experience. Expertise in: Persona creationIdeation workshopsFocus groupsNeeds MappingJourney Mapping Identification of insightStorytellingCorporate WritingScriptsClients: Banc Sabadell, Bayer, Neinver, Novartis, Diputació de BarcelonaHead of Business Development Responsible for expanding the client network, contacting new clients and delivering winning proposals. In charge of developing successful business relationships resulting in steady growth for the company, in- house consulting contracts and projects ranging from ethnographic research to the construction of new customer experiences.

Reported directly to the Chief of Business Development Officer. Collaborated with fellow interns in the implementation of a new commercial strategy to attract small and medium hotel partners to the purchasing platform. Monitored the purchasing behaviors of partner hotels based on a new set of KPI´s and participated in the presentation of the Annual Budget.Created the final project for the MSC in Innovation, based on the implementation of a new system called: Coperaccess 2.0, and the proposal for of new reporting tool and set of KPI´s to measure the efficiency and growth of the purchasing platform.

I was a part of a three person sales team in charge of both insurance and financial products. My responsibilities involved managing existing client accounts and capturing of new clients through door to door and telemarketing strategies. Accomplished monthly and quarterly objectives through the sale of insurances and various financial instruments including: two to three year investment plans, savings plans, pension plans, and retirement plans.

Reported directly to the General Manager. Prepared and presented the company's weekly sales report and inventory.Collaborated in the presentaton of the Annual Budget. Constructes my thesis on the cyclical nature of the publishing industry and marketplace.