Jesus Rodriguez Bello Email & Phone Number

Coquitlam, BC, CA

Victoria, British Columbia, Canada

• Create monthly data reports for clients by running, modifying and creating scripts to process data and conducting Python-based automation, improving fleet management.
• Prevent data and money loss through timely troubleshooting and detection of data pipelines and sensors incidents.
• Reduced network downtime by 25% through effective management of network health investigations and analysis, and by creating dashboards using BI tools such as Python Canvas, R Studio.
• Managed active incident ticket queue to resolve issues and close cases using Jira, achieving a 30% reduction in average resolution time.
• Streamline operations by configuring data pipelines on 03 servers, resulting in the timely delivery of information files and visual representations to customers.
• Increase network efficiency by developing Python scripts for minor automation tasks and remotely extracting data from Linux systems.

Ciudad De Buenos Aires, Provincia De Buenos Aires, Argentina

• Software Developer
• Developed a toll tag manager registration web page using ReactJS and integrate it with Genetec SDK using APIs, resulting in a 35% reduction in the time taken to enter the parking lot.
• Decreased monthly tickets by 20% by developing and implementing SEC Help web page using ReactJS to show the users different actions users could take before opening a ticket in ServiceNow.Business Analyst
• Analyzed new requirements and issues from global users to elevate product functionality.
• Resolved problems with security system, leading to uninterrupted operations.
• Created incident statistics dashboards by using the ServiceNow API and connecting it with Power BI, which improved data visibility and enabled faster, data-driven decision-making, leading to more efficient incident.

Buenos Aires, Argentina

• Facilitated Agile transformation of new teams in BSS/OSS area using expertise in Scrum and Kanban methodologies, boosting competence and collaboration.
• Provided technical support to Agile teams, enhancing members' proficiency in Scrum and Kanban.
• Monitored Agile maturity for continuous improvement using advanced Excel dashboards.
• Executed department use of Jira and agile methodologies, optimizing activity delivery times by 20%.

Argentina

• Led effective training and demonstration sessions for B2B users on CRM, order management, and service catalog systems, serving as the go-to person for comprehensive, end-to-end system knowledge.
• Analyzed requirements from the clients and categorized as change requests by the vendor and re-categorizing 60% of them to defects saving the company more than $50000.
• Organized meetings/tasks among diverse teams as SME and facilitated seamless project progress by resolving doubts and ensuring alignment to optimize efficiency and productivity.
• Implemented new CRM by coordinating with internal and external teams to ensure smooth transition.
• Created and maintained a major issues tracker and dashboards using advanced Microsoft Excel, which facilitated real-time monitoring and resolution of critical project blockers, reducing project delays by 30%.
• Enhanced customer experiences by managing user requirements collection and developing logical, user-friendly specifications to improve user orientation.

Argentina

• Conducted manual and automated test development for LiveIntent NY project's web application, utilizing Node.js, Mocha.js, Chai.js, Git, AWS, and Selenium.
• Created tests to guarantee quality and reliability of application, augmenting project success.
• Heightened quality assurance process through development and implementation of automated tests.

Argentina

• Developed full-stack web and mobile app functionalities using AngularJS, JavaScript and MongoDB, ensuring 100% completion within assigned sprint.
• Partnered with product owner to examine and validate product designs, optimizing user experiences.
• Coded top-quality, efficient solutions by developing logical specifications.
• Promoted efficient handling of data through effective utilization of SQL and MongoDB.
• Led IBM Cloud product demonstrations for internal project managers to promote its use in future projects.

Argentina

Venezuela

• Managed all IT operations by overseeing network administration, system maintenance, and software deployment, amplifying network speed by 40%, and modernizing Controller's Office technology park.
• Delivered tailored solutions that met business requirements by collaborating with departmental stakeholders to identify and address IT needs.
• Safeguarded sensitive data by establishing robust cybersecurity measures to mitigate potential risks for compliance with regulatory standards and industry guidelines.
• Managed user permissions and access in Active Directory, ISA Server, ERP, and SQL systems and analyzed internal customer requirements to design individualized solutions.
• Leveraged expertise in web development and database integration by maintaining and enhancing website features using PHP, JavaScript, and Oracle SQL.
• Spearheaded projects and process management while tracking KPIs to ensure optimal performance.

Venezuela

• Prevented information leakage by optimizing Active Directory and Isa server rules.
• Designed and installed LAN network infrastructure post-renovation, ensuring seamless connectivity.

Venezuela

• Optimized project lifecycle from concept through to execution, establishing seamless progress.
• Upheld long-term relationships with clients and suppliers, guaranteeing smooth project execution.
• Boosted client satisfaction by ensuring strict adherence to project delivery timelines.
• Provided technical support to the pre-sales team, ensuring seamless collaboration and successful technical evaluations.

Diploma, Business Administration And Management, General

Professional Certificate, Business Intelligence And Data Analytics

Computer Science And It Strategic Management Postgraduate Diploma

Engineer'S Degree, Ingeniería De Telecomunicaciones

Activities and Societies: Karate

Ccna Training, Wan/Lan Cisco Management

Cursado hasta el Modulo 3 de CCNA