Engineer as part of the Trailhead Technical Operations team.Use Apex, LWC, and Javascript to help build a learning management system.

- Hands-on experience in setting up Single-Sign On, Apex Classes, Visualforce Pages, Apex Triggers, Force.com Sites, Visualforce Components, Webservices, APIs(SOAP & REST), Lightning Apps.- Salesforce.com technical expertise: Salesforce Configurations/Customizations, Profiles, Single-Sign On, Triggers, Apex Classes, SOQL, Visualforce pages, Data Imports using Apex Data Loader (GUI), application deployment using (Force.com IDE, Change Sets).- Tools & Frameworks: Eclipse, Salesforce Developer Console, Workbench.- Responsible for Implementing, customizing and configuring Salesforce CRM.- Good exposure in force.com development best practices.- Setting up email services and force.com sites.- Experience in using SOAP and REST APIs.- Experience with Salesforce Customer and Partner Communities.☁ Specialties CRM, Salesforce.com, Apex Classes, Visualforce pages, Apex Triggers, Visualforce Components, Force.com Sites, Apex Dataloader, SDLC, Customization, Configuration.☁ Technologies & Tools: Salesforce.com, Force.com (Custom Cloud), Apex Class, Visualforce pages, Salesforce Dataloader, Deployments. Effective troubleshooting, Technical support, Production support, Team Management & Product Management.Proactive in providing customer support and focused on customer success.

1. Provided assistance to various developers globally on their Salesforce platform implementations.2. Debugged, resolved various code related issues for multiple customers.3. Reviewed code and provided best that resulted in customer oriented solutions.4. Worked on various business critical issue hence providing a great customer experience.5. Trained various team members on technical skills under mentorship program.6. Skilled in Case management and handling critical issues.7. As part of support operations understanding the business impact and prioritizing work accordingly. Handling escalation effectively.8. Providing training at various levels i.e. floor level, team level and future force.

• Understanding and analysing the Business and system requirements from Business Analyst• Analyzing the functional requirements. Applying architectural and normalizing concepts to design a solution that meets System requirements• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-ResponseRules, Page layouts, Components, Visual Force Pages to suit to the needs of the application• Handled data loading into Salesforce.com utilizing Apex Data Loader. This process ensures the smoothand accurate transfer of data, contributing to the efficiency and reliability of the system.• I handled the creation of Users, Roles, Public Groups, Queues, and Permission Sets in the Salesforce platform.