Jester Dela Cruz

Jester Dela Cruz Email and Phone Number

Quality Assurance | Retention Specialist | Customer Service Representative @ JustPressOne, Inc.
fountain valley, california, united states
Jester Dela Cruz's Location
Meycauayan, Central Luzon, Philippines, Philippines
About Jester Dela Cruz

🌟 Welcome to my Linkedin Profile! 🌟🚀 About Me:Hi, I'm Jester, a Customer Service pro with 4+ years in Voice and Non-Voice roles. Specializing in Retention and Quality Analysis for over a year. I'm also into Data Entry and Product Research, having self-taught online. Let's collaborate for top-notch service and versatile support!💡 Why Choose Me?✅ Proven Expertise: Retention Specialist and Quality Analyst with a track record of ensuring customer satisfaction and maintaining service excellence.✅ Adaptability: My dual proficiency in Voice and Non-Voice roles showcases my ability to meet diverse client needs.🔧 Services I Offer:📞 Voice Support: Providing excellent customer service over the phone, ensuring customer satisfaction and issue resolution.✉️ Non-Voice Support: Excelling in written communication, ticket resolution, and email support.🔍 Quality Assurance: Meticulously evaluating and enhancing service quality to meet and exceed expectations.📊 Data Entry: Equipped with self-learned skills in data entry, I am ready to assist in organizing and managing your data efficiently.🔍 Product Research: While I may not have direct experience, I am eager to apply my self-taught knowledge in product research to contribute valuable insights to your projects.🌐 My Skills:🔹 Customer Retention🔹 Quality Assurance🔹 Effective Communication🔹 Problem Resolution🔹 Data Entry🔹 Product Research🔹 Billing Inquiry🔹 Order Tracking🔹 Order Entry👩‍💻 Previous Experience:In my 4 years of Customer Service experience, I've navigated the intricacies of Voice and Non-Voice support, acquiring skills that make me a valuable asset. My role as a Retention Specialist and Quality Analyst has further strengthened my commitment to excellence.📈 Client Satisfaction:I take immense pride in achieving high levels of client satisfaction. My track record speaks for itself, with positive feedback from both clients and team members highlighting my dedication to delivering results.🤝 Let's Collaborate:If you're seeking a professional with a proven track record in Customer Service, Retention, Quality Assurance, Data Entry, and Product Research, let's connect. I am ready to contribute my skills and continue learning to elevate your project.💬 Let's Connect:Feel free to reach out with any questions or to discuss how I can bring my expertise, along with my commitment to ongoing learning, to your project. I look forward to the opportunity of working together!🌟 Thank you for considering my profile. I'm eager to contribute to the success of your project! 🌟

Jester Dela Cruz's Current Company Details
JustPressOne, Inc.

Justpressone, Inc.

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Quality Assurance | Retention Specialist | Customer Service Representative
fountain valley, california, united states
Website:
justpressone.com
Employees:
28
Jester Dela Cruz Work Experience Details
  • Justpressone, Inc.
    Customer Service Representative
    Justpressone, Inc. Feb 2024 - Present
  • Taskus
    Retention - Quality Assurance Specialist
    Taskus Oct 2022 - Nov 2023
    Meycauayan, Central Luzon, Philippines
    The role of a Quality Analyst in retention is crucial for maintaining high standards of customer service and ensuring that the retention team operates effectively. They play a key role in providing feedback, coaching, and support to enhance the overall performance of Retention Specialists and contribute to customer satisfaction and loyalty.
  • Agents Only Technologies
    Customer Service Representative
    Agents Only Technologies May 2022 - Sep 2022
    United States
  • Alorica
    Customer Service Representative
    Alorica Aug 2016 - Jun 2020
    Quezon City, National Capital Region, Philippines
    Customer Care Representatives at T-Mobile play a crucial role in maintaining positive customer relationships and contributing to the overall success of the company. Their responsibilities often involve a combination of customer service, technical support, and sales activities.

Jester Dela Cruz Education Details

  • Datamex Institute Of Computer Technology
    Datamex Institute Of Computer Technology
    Associate Of Computer Technology

Frequently Asked Questions about Jester Dela Cruz

What company does Jester Dela Cruz work for?

Jester Dela Cruz works for Justpressone, Inc.

What is Jester Dela Cruz's role at the current company?

Jester Dela Cruz's current role is Quality Assurance | Retention Specialist | Customer Service Representative.

What schools did Jester Dela Cruz attend?

Jester Dela Cruz attended Datamex Institute Of Computer Technology.

Who are Jester Dela Cruz's colleagues?

Jester Dela Cruz's colleagues are Ryan Altivo, Emilyn Cardona, Ashia Canaya, Japhlene Ramos, Lydie Lee Dabu, Carla Valentin, Argie Andilan.

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