Jet Y. Email & Phone Number

Shah Alam, Selangor, Malaysia

R.E.A.L stands for Results Enhancing through Active Learning.REAL Education Group is one of the leading educational groups in Malaysia that provides a complete range of quality and integrated programs that cater to different learning needs from toddlers to children and young adults. The services offered to enable us to engage across all key transformative development stages of an individual.• Team up with HQ team to kick start the Apple project in the campus by distributing iPad devices to all staff members and students as well as install and configure Apple TV. • Assist the HQ team and vendor to upgrade the network for the whole campus.• Troubleshoot iPad problems and help to manage over 500 iPads for both teachers and students.• Assist the HQ team and the trainers from Singapore to provide iPad training to the teachers.• Provide iPad technical support to the teachers.• Provide technical support for PCs, servers, software/hardware installation and licensing, hence ensuring technical standards within the school.• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity as well as network issues on a daily basis.• Install, configure, setup and maintain back-end and front-end systems, hence ensuring maximum system uptime and assurance.• Record and maintain records of existing PCs, hence allowing flexible comparison between technical equipment within the office.• Provide technical advice, support and analysis of current and proposed network and security architectures and capabilities• Analyzing and evaluating technology and network security services for current and future network development.• Carried out on-site installation of desktops and supported security products.• Create user profiles via Active Directory.

Kuala Lumpur, Malaysia

Archright (M) Sdn. Bhd. is a company that specializes in health care products, ranging from detox drinks to insoles that aid in repositioning bones in the human body. • Provide technical support for PCs, servers, software/hardware installation and licensing, hence ensuring technical standards within the office.• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues on a daily basis.• Install, configure, setup and maintain back-end and front-end systems, hence ensuring maximum system uptime and assurance.• Took on additional responsibilities, such as performing administrative tasks to compensate for the lack of staff.• Record and maintain records of existing PCs, hence allowing flexible comparison between technical equipment within the office.• Provide technical advice, support and analysis of current and proposed network and security architectures and capabilities• Analyzing and evaluating technology and network security services for current and future network development.• Mentored and trained new employees on multiple firewall connections, IT security practices and network configuration.

Kuala Lumpur, Malaysia

Hock Mei Trading Sdn. Bhd. is a medium sized grocery store based in Kuala Lumpur that offers wide variety of products at an affordable price. • Proactively involved in the startup phase of the company – setting up of software/hardware while managing computers in the office along with product information in the system.• Developed solution cost structure by identifying all cost points including labor, software and hardware.• Carried out on-site installation of desktops and supported security products while ensuring ongoing maintenance on current solutions.• Responsible for handling all IT assets, including both hardware and software within the office network by collating and maintaining respective records.• Quickly became a trusted assistant to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.• Provided excellent customer service to build rapport with customers in order to gain an increased customer base. • Inventoried stock and re-orders when inventory dropped to a specific level and monitored sale activities to ensure that customers received satisfactory service and quality goods.• Achieved a total sales of $100,000 in the first 10 months of operation.

Petaling Jaya

Select-TV Solutions Sdn. Bhd. is a leading end to end IPTV (Internet Protocol Television) solutions provider for the hospitality and telecommunication sectors. Guests are able to download the company (My-Stay) app from both App Store and Play Store so that they are able to view photos, music and videos located in their phone via the hotel television. • Analyzed, researched, designed and maintained the company app, ‘My-Stay’ for the iOS platform.• Collaborated with the development team to define, design and implement new features.• Unit-test coding, including debugging and identifying any weakness or possible enhancements.• Troubleshoot for program errors in existing systems.• Successfully developed the company app based on the analyzed requirements and submitted the app to the App Store.

Kuala Lumpur, Malaysia

Sole Ad Sdn. Bhd. is a company that outsources the IT staff members as IT technical support to large IT firms in order to support local banks in their daily work. • Installed, upgraded, supported and troubleshoot Windows OS, authorized desktop applications, hardware and peripheral equipment.• Provided technical support for 100+ users and ensured proper maintenance of workstations, printers and peripherals. • Responded to user service requests and expediently resolved trouble tickets to maximize system uptime.• Returned defective equipment to maintenance inventory, documented customer repairs, maintained and restocked parts inventory to maintain spare parts level.• Supported disaster recovery plans, performed regular backups, created Ghost images of workstations prior to upgrades.

Petaling Jaya

Monash University is an Australian public research university based in Melbourne, Australia. Founded in 1958, it is the second oldest university in the state of Victoria. Monash is a member of Australia’s Group of Eight, a coalition of Australia’s eight leading research universities, a member of the ASAIHL, and is the only Australian member of the influential M8 Alliance of Academic Health Centers, Universities and National Academies.• Set up the whole experiments and preparation as required by professor.• Conducted experiments and collected data.• Compiled data sets into reports.• Learnt how experiments are conducted, from the procedures to the collection and compilation of results.• Contribution is acknowledged (The Touch-less System).

Petaling Jaya

Monash University is an Australian public research university based in Melbourne, Australia. Founded in 1958, it is the second oldest university in the state of Victoria. Monash is a member of Australia’s Group of Eight, a coalition of Australia’s eight leading research universities, a member of the ASAIHL, and is the only Australian member of the influential M8 Alliance of Academic Health Centers, Universities and National Academies.• Provided technical assistance to lecturers and staff members.• Helped colleagues and supervisors in troubleshooting computers.• Successfully troubleshot the technical problems within a day.• Successfully learnt some technical tricks from the colleagues.

Subang Jaya

Apptivity Lab is a company that develops mobile applications for both iPhone and Android. It was founded in 2009 and has expanded by leaps and bounds since then. • Observed, analyzed and learnt Objective – C through tutorials online and the guidance of seniors.• Aided the seniors in developing the apps. Successfully learnt the language and developed two simple apps, which is a simple calculator and a medicine reminder app.

Bachelor Of Information Technology And Systems, Information Technology

Activities and Societies: Dance Club

Baking And Pastry Arts/Baker/Pastry Chef

Monash University Foundation Year, Information Technology