Jeterrica Barrett Email & Phone Number

Jacksonville, Florida Area

Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customer's' needsMaintain customer records by verifying and updating account informationResolve product or service problems in a timely manner by listening, determining the cause of the.

Jacksonville

• Analyze, research and resolve problems and discrepancies related to member accounts/loans.
• Accurately apply procedural knowledge and guidelines for appropriate handling of documents.
• Counsel current and prospective members about Region Bank's products and services.
• Ensure cash and other negotiable instruments are handled properly.
• Identify opportunities to cross service products and increase product penetration.
• May assist with Branch Office vault opening, closing and balancing procedures.

Jacksonville, Florida Area

• Reviewed information obtained from clients for accuracy, completeness and viability.
• Ability to make rational risk based decisions with regards to underwriting the customer needs.
• Relied upon to conduct re-review of files to audit processes followed by other associates, and conduct appropriate revisions to client data. Addressed complaints sent to company president and resolved escalated issues.
• Followed up with all third party vendors (appraisals, credit and title) to ensure delivery of required reports.
• Responsible for communicating information to both the borrowers as well as third parties.
• Served as vital advocate for clients by providing extended correspondence and updates on loss customer inquiries. Relied upon to resolve escalated issues from other call center associates.

• Ordered and maintained all office supplies.
• Qualified to operate 60 hertz Electrical Distribution Control Console, and Main Propulsion Power Plant Control Console.
• Performed preventive and corrective maintenance on LM2500 gas turbines engines, and Alison 501 K-17 electrical generators. Internal and external components.
• Trained and qualified 5 personnel in the operation and casualty control procedures of the propulsion plant.
• Able to resolve customer complaints/concerns using active listening skills, empathy, and professionalism problem solving skills to help to keep the customer satisficed at all times.
• Filled, scanned, faxed, mailed, screened telephones calls from forwarding all incoming and outgoing calls to the appropriate person, maintains schedules and coordinates meetings, appointments, and travel arrangement.

Master'S Degree, Business Administration And Management, General, 3.50

Bachelor'S Degree, Finance And Financial Management Services

Bachelor Of Science (Bs), Accounting And Finance

Currect taking classes for my PMP

Associate Of Arts (Aa), Applied Engineer