-Client interaction and needs assessment: Lead discovery sessions to deeply understand client objectives, challenges, and requirements, ensuring these are meticulously documented and aligned with project goals.-Requirements gathering and analysis: Conduct thorough requirements gathering through interviews, workshops, and research, transforming these insights into detailed functional specifications and workflows that guide project development.-Process improvement and optimization: Identify and implement process improvements within both client and internal workflows, enhancing efficiency and effectiveness across the board.-Project onboarding and planning: Facilitate smooth transitions from sales to delivery teams, developing detailed project plans, timelines, and resource allocation strategies to ensure successful project execution.-Collaboration and communication: Serve as a liaison between clients and internal teams, managing expectations and maintaining open lines of communication to foster a cohesive and collaborative project approach.-Quality assurance and validation: Assist in developing test plans and participate in user acceptance testing (UAT), ensuring that the final deliverables meet client requirements and expectations.-Leadership and mentorship: Lead and mentor a team of business analysts, providing guidance, training, and support to ensure team alignment with organizational objectives and professional growth.-Reporting and documentation: Create comprehensive documentation, including business requirement documents, functional specifications, and user guides, while reporting project statuses and potential risks to stakeholders.

-Responsible to ensure operations and production run smoothly.-Refine current processes and implement new processes to streamline production and attain higher profitability and productivity.-Resolve escalations and crisis management.-Maintaining healthy relationships and satisfaction of clients. Create business operational strategies and achieve growth objectives.

-Research product features and design the business logic for datasets for a reporting tool-Collaborating with internal teams on impact analysis and product modifications-BA testing on new datasets, product features, modifications and issues-Analyze and document both business rules and system processes to create technical system documentation-Review and verify the viability of business requirements-Act as a liaison between multiple technical teams, business staff and clients for requirement clarification and scope-Product documentation on new features, FAQ articles and user guides-Provide client support in designing reports, modifications and issues-Conduct client training sessions for clients based in Australia, the UK and North America

-Conduct market research and analysis on ongoing and new products-Act as a liaison between the marketing and the product teams for marketing materials and product promotions-Product management in the following domains;>Hospitality and travel industry – Online hotel reservation systems and IPG integrations>Location-based (sharing) solution>ERP and CRM systems-Conduct client training sessions