Jethro Lee Email & Phone Number

Singapore

Singapore

Managed several high-impact projects end to end such as the extraction, transformation and generation of data to provide new insights for management reporting and analysis, operational manpower outsourcing and product development (credit card).Assist Senior Management to design initiatives using analytical and conceptual problem solving through demand forecasting, market benchmarking and consumer behaviour and tendencies analysis. Identify functional and technical gaps and initiate projects to achieve desired results.Collaborate with functional stakeholders to assist in projects, including system development, operations, business intelligence & modeling and business development teams within regional and local teams.Assisted with products and processes training and knowledge management for the operations team to ensure that they are adequetly equipped to satisfy the company's standards.

Actively communicated with clients through the various communication channels to understand their needs, which is the first step to customer satisfaction. Demonstrated comprehensive knowledge of product specifications and financial sector/company regulations, leveraging this expertise to effectively resolve customer needs. This includes but is not limited to loans, asset ownership, claims and payment services.Recognized as a top performer for consistently achieving key performance indicators (KPIs), providing high-quality information, and efficiently completing tasks.Facilitated seamless collaboration across departments to ensure timely fulfillment of customer demands and streamlined processes to expedite resolutions. Proactively identified and implemented solutions to enhance overall efficiency.Assumed a mentoring role to guide new team members, equipping them with the requisite knowledge and expertise to meet organizational standards. Ensured adherence to industry best practices and internal standards, organizing personalized training sessions to clarify doubts and elevate the overall quality of work.

Bachelor Of Business Administration - Bba, Minor In Psychology, Business Administration And Management, General, First Class Honors

Co-Curricular Activities: NUS Bizad Club Involvement in: Safety Head | Bizad Charity Run 2022 Freshmen Affairs Committee | NUS Business O'.

Gsce 'A' Levels

Subjects taken: H2 Physics H2 Mathematics H2 Chemistry H1 Economics H1 General Paper H1 Project Work Awards: MOE Academic Excellence.

Gsce 'O' Levels

Awards: MOE Academic Excellence Edusave Scholarship 2014-2017 Co-Curricular Activities: Infocomm Club Participated in 1. NEmation.