• Raise and manage service tickets to completion using ITSM tools • Provide remote support to staff in Asia Pacific region • Create and maintain user profiles and Access Control Lists • Company-wide deployment of Windows 10 • Document and manage hardware assets • Perform file recovery from backups • Onboarding of new starters • Raise and manage service tickets to third party vendors to completion • Troubleshoot software and… Show more • Raise and manage service tickets to completion using ITSM tools • Provide remote support to staff in Asia Pacific region • Create and maintain user profiles and Access Control Lists • Company-wide deployment of Windows 10 • Document and manage hardware assets • Perform file recovery from backups • Onboarding of new starters • Raise and manage service tickets to third party vendors to completion • Troubleshoot software and hardware related issues. Show less

• Performed Disaster Recovery testing•Performed off-site Business continuity testing• Created and managed user profiles•System Monitoring• On-boarding of new starters• Provided 24/7 Support on a rotating roster• Liaised with various internal teams/ Vendors to resolve Major Incidents• Analyze and rectify invalid data in production queues• Triaged service requests to various resolver teams• Ticket Management (JIRA, ServiceNow)

• Responsible for the management of client data for multiple superannuation funds. • Managed and oversaw the preparation of the clients' documents to be ready for processing.• Investigated client profiles and indexed their documents to existing cases. • Served as vital resource for mail clerk staff, working with them to locate and fix errors.