Jethro Sercombe Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Developing Innovation Unit's WA operation, including leading a team of project leads, and business development activities. Building social innovation capability and practice within the organisation, and externally through development and delivery of the Social Design Academy.Leading multidisciplinary project teams in strategic codesign initiatives in complex social change environments with Governments and Nonprofits. Social good driven service and strategic design, including the… Show more Developing Innovation Unit's WA operation, including leading a team of project leads, and business development activities. Building social innovation capability and practice within the organisation, and externally through development and delivery of the Social Design Academy.Leading multidisciplinary project teams in strategic codesign initiatives in complex social change environments with Governments and Nonprofits. Social good driven service and strategic design, including the development of flagship social service models. Our Way Home, Parkerville's new model of Out of Home Care, received Gold at the Good Design Australia awards. Show less

Perth, Australia

Freelance Consultancy providing Service and Strategic Design, and development of Codesign processes. Focused on Social Impact projects in Government and Nonprofit sector. Projects include work on the citizen-led state action plan to End Youth Homelessness.

Perth, Australia

Supporting the development of a culture of design led practice within Anglicare WA. Responsible for supporting HCD projects within a diverse range of service and corporate support teams. Projects have a focus on existing and new services, processes, tools, and strategy to assist Anglicare WA to meet user and staff needs. Works to play a critical role in the development of an innovation culture across all areas of the organization. Projects all involved the facilitation of staff teams utlising a… Show more Supporting the development of a culture of design led practice within Anglicare WA. Responsible for supporting HCD projects within a diverse range of service and corporate support teams. Projects have a focus on existing and new services, processes, tools, and strategy to assist Anglicare WA to meet user and staff needs. Works to play a critical role in the development of an innovation culture across all areas of the organization. Projects all involved the facilitation of staff teams utlising a Co-design approach and include: Redesign of complex service provision – Children’s Supervised Contact services, Green Shoots Emergency relief provision Headspace Pilbara - Service Design of mental health provision for young people. The first headspace without a central location, impacting diverse Aboriginal communities – ‘a headspace without walls’. Designing for an Independent Future – 2 year project involving the design and implementation of an innovative response to employment issues for young people experiencing homelessness. HomeForNow - web app to connect homeless young people with crisis accommodation vacancies, coordinating a team of student coders and designers.  Involvement to advise and facilitate Design activities in various across sector initiatives including #endhomelessnesswa, WA Social Change Alliance, Hardship Utility Grants Show less

Perth, Australia

Foyer Oxford (www.foyeroxford.org.au) was a significant achievement over 6 years encompassing roles that have included the Development, Design, Implementation and eventually Management of the Foyer Oxford Service Provision. Opened in 2014, Foyer Oxford is a flag ship of the international Foyer movement and recipient of numerous service, collaboration and design awards including the WA Premier’s Award.- Leadership and Management of a multidisciplinary team of 20 staff from 4… Show more Foyer Oxford (www.foyeroxford.org.au) was a significant achievement over 6 years encompassing roles that have included the Development, Design, Implementation and eventually Management of the Foyer Oxford Service Provision. Opened in 2014, Foyer Oxford is a flag ship of the international Foyer movement and recipient of numerous service, collaboration and design awards including the WA Premier’s Award.- Leadership and Management of a multidisciplinary team of 20 staff from 4 organisations through a cross-consortium governance model. Includes teams of Social Workers, Youth Workers, Community Development practitioners, Administration Staff, Security Contractors, Housing Coordination and Maintenance.- Utilising impact measurement frameworks, client feedback and human centred design processes to iterate Foyer Oxford service model to ensure effective long term outcomes for young people and service efficiency. - Coordinating the collaboration of a consortium of Anglicare WA, Foundation Housing Ltd and North Metro TAFE. - Manage budgets of more than $3 million pa, from the perspectives of several partners, including business modelling for long term financial viability.- Strategic development including risk assessment and mitigation, long term governance and project viability.- Primary liaison for high profile funding partners including BHP Billiton, WA State Government and private philanthropy. Negotiating individualized funding packages with small funders. - Compelling written and visual outputs in report and copy writing, public presentations, published writing, conference presentations, tours, face to face promotional activities. - Marketing activities including media liaison, storytelling, multimedia and website development and social media strategy.- Direct customer interfacing work with young people experiencing homelessness including complaints and feedback management, critical incident response, mediation, and a bit of general mucking about. Show less

Perth, Australia

- Research, Development and Project management for the Design and Delivery of the Foyer Oxford Service Model, adapting international Foyer model for Western Australian context.- Service model development through the synthesis of data from contextual enquiry of UK based Foyer delivery, local professional youth services experience, and analogous delivery in Mental Health provision. - Active client to traditional Design disciplines – Architecture, Interior Design, Public Art Consultants… Show more - Research, Development and Project management for the Design and Delivery of the Foyer Oxford Service Model, adapting international Foyer model for Western Australian context.- Service model development through the synthesis of data from contextual enquiry of UK based Foyer delivery, local professional youth services experience, and analogous delivery in Mental Health provision. - Active client to traditional Design disciplines – Architecture, Interior Design, Public Art Consultants, Graphic Design. Developed brand strategy and creative briefs for Branding project. - Engaging and contracting consultants in strategic planning, place making, service design, public relations, independent evaluation. - Development and management of 2 year small scale trial site, including Leadership of team of 8 social services professionals. Iteration of service model for implementation into full scale. - Development of Impact measurement framework utilising Results Based Accountability Methodology- Engagement of local community, businesses, residents and council for positive public perception and integration of service into local community, including managing early negative perceptions. - Preparation of marketing materials and development of funding prospectus to enable government and corporate investment. Show less

Management of a suite of youth services, mostly targetted at young people experiencing homelessness. Included: Crisis, Transitional and Long Term Housing, Street Based Outreach Work, Employment and Training Programs. Budgets of more than $5m in total.

Perth, Australia

- Coordination of Staff Teams of between 3 and 6 people to deliver service responses to Young People experiencing homelessness. JPET (Job Placement, Employment and Training) and YES! (Youth Externally Supported) Housing.

Perth, Australia

Client facing role assisting early school leavers to reconnect with Employment, Education or Training

London, United Kingdom

Two roles, providing street based outreach support to young people in SW1, then Case Management support targetted at Employment and Training in the Connexions Program

Perth, Australia

Street based outreach work in Inner City Perth with young people experiencing homelessness

Master’S Degree, Master Of Design Futures, Hd 4.0 Gpa

Completed June 2018, this is a graduate education program for working professionals who want to learn about meaningful, potent.

Bachelor’S Degree, Bachelor Social Science (Youth Work), Hd

Associate’S Degree, Design (3D Product Design)

(very) Part Time study - now deferred