Jet Son Tan, Csm, Mba Email & Phone Number

Tokyo, JP

Amsterdam, North Holland, NL

Palo Alto, CA, US

• 1-1 Startup Mentoring for Entrepreneurs in Japan, South Korea, and South East Asia
• Supported more than 3 FI Cohorts & conducted Coaching Workshops in creating clear Problem Statements, Product Visions, Value Propositions and recognizing Market Potential
• Focus on Disruptive Product Development, Business Models & Market Viability

Kota Kinabalu, Sabah, MY

Minato-ku, Tokyo, JP

Kwun Tong, Hong Kong, HK

New Product Development & Data Analytics for Cloudbreakr, an ML-Optimized Social Media Influencer Marketing Platform.

Cupertino, California, US

• Built Siri for the South East Asian region.
• Led the new releases of Cloud Services products for growing markets based on Natural Language Processing (NLP) and Machine Learning (ML).
• Conducted regression and RCA analysis, technical & functional QA testing (gray-box testing) during project Sprints. Introduced tools to improve development efficiency.

Paris, FR

• Led the market expansion & localization of Ideasvoice into the San Francisco Bay Area from Paris, France.
• Developed the product roadmap & visualization for Cup of Ideasvoice, a collaboration & pitching space for entrepreneurs globally.

• Introduced iOS and Android mobile applications leading restaurants and diners to identify sustainable dining portion options and generate up to 35% savings on expenses.
• Translated and performed data visualization on government and FDA research data, build client relationships with restaurants and developed market analysis reports and dashboards on restaurant demographics.
• Developed go-to-market strategy, vision, planning, scheduling, requirements feasibility, gap analysis, & presented multiple value propositions for market growth.

• Introduced new products for cross-segment markets across the Asian-American demographic.
• Identified new product development opportunities with key stakeholders for scaling existing potential markets.
• Performed gap analysis of American dining trends towards more convenient and yet healthier fusion and conventional food options.

New York, New York, US

• Implemented a global Business Planning system to enhance Finance and Marketing divisions on customer planning and commercial goals efficiency by 20%.
• Enhanced Financial Planning reports to reduce manual finance operations by 15%.

• Designed and launched Social Welfare Projects Platform to widen visibility of social initiatives and aspiring social volunteers.
• Planned firm's competitive strategy and establishing market presence in South East Asian countries.
• Runner-up for the IBM Centennial Grant Global Competition.

Desa Sri Hartamas, WP. KL., MY

• Implemented SAP Business Warehouse with HANA capabilities for a multinational conglomerate organization to utilize multiple 3rd party operations data for predictive analysis reports and reduce data load by 90%.
• Designed live dynamic Materials Management and Finance reports utilizing SAP and 3rd party systems for a public transportation firm improving over existing manually generated reports.

Houston, Texas, US

• Successfully implemented a global automation capability which reduced operational costs by 25%.
• Introduced a dynamic identification platform to address high severity Data Center Infrastructure functions and reduced operational dependencies by 15%.
• Led a team of 20 engineers & 5 technical leads to improve root-cause analysis and resolution efficiency by introducing a Problem Management system.

Houston, Texas, US

• Resolved global security issues impacting clients' Data Centers by working with cross-functional teams to implement an automation tool to automate engineering functions and reduce redundancy.
• Trained Command Center engineers on updated ITSM frameworks and best practices for meeting SLA requirements.

Houston, Texas, US

• Introduced advanced metrics to analyze and identify top polluting issues which affect ITSM operational efficiency and to prevent Severity 1 impacts from causing recurring escalations.
• Provided peer training and mentoring on ITIL Frameworks, QA processes as well as Incident Management best practices.

Kuala Lumpur, Kuala Lumpur, MY

• Designed and developed initial web applications with PHP, AJAX, and MySQL for user-targeted advertising.
• Implemented a web service application to provide an improved user engagement solution between Service Desk Operations and advertisers.

Master Of Business Administration (Mba), Entrepreneurship, Change Management, International Negotiations

Bachelor Of Information Technology (Bit), Information Systems Engineering

Higher School Certificate (University Of New South Wales), Mathematics And Computer Science