Jett Curtis Email & Phone Number

Albuquerque, New Mexico Area

Description coming soon

Albuquerque, New Mexico

Description coming soon

Albuquerque, New Mexico Area

.Description coming soon

Albuquerque, New Mexico Area

• Develop and conduct job specific training programs related to departmental use of computer systems, applications, operations, and workflow
• Develop, implement and document methods to monitor and report performance competency, training progress and progress toward career ladder promotions
• Monitor and document employees’ competencies
• Serve as subject matter expert to represent assigned department in cross departmental meetings, work groups and the development of relevant policies and procedures
• Create schedules for 50+ employees in a medical laboratory department for a 24/7 operation that required hourly scheduled tasks / projects / quality control and quality assurance activities across three shifts.

Albuquerque, NM

• Manage marketing campaigns targeting individual as well as multi-corporate interests
• Lead product commercialization through direct and mass marketing efforts
• Conceptualize, develop and write communication pieces
• Conceptualize, create and produce marketing material and oversee outsourced production
• Use and administrate Salesforce CRM tool to manage, report and analyze sales and marketing efforts
• Serve as the point of contact for compiling, writing, formatting, and delivering proposals

Albuquerque, New Mexico

• Conceptualize, design, coordinate and implement training programs
• Integrate best practices in training for procedures and issues
• Conceptualize, design, create and manage end-user manuals and technical specifications
• Plan and coordinate the distribution of training related documentation
• Conceptualize, develop and implement system of tracking training efforts
• Develop performance improvement measures for internal and external candidates

• Responsible for software application user support
• Main technical contact for clients with ‘how-to’ questions or reporting software issues
• Track and help solve and manage technical issues
• Perform initial data preparation for entry, data entry and reporting
• Perform follow-up report generation and analysis for data clean-ups
• Perform data clean-up and final reporting and analysis

Albuquerque, NM

• Answer inbound calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using knowledge database
• Follow-up on customer inquires not immediately resolved
• Complete call logs and reports
• Research billing issues

Greensboro, NC

• Responsible for large multi-phone, multiple billing business accounts
• Manage accounts over $250,000 for phone and service upgrades
• Effectively and efficiently resolve device technical issues
• Provide customers with product and service information
• Follow-up on customer inquires not immediately resolved
• Complete call logs and reports

Rio Rancho, NM

• Answer inbound calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using knowledge database
• Follow-up on customer inquires not immediately resolved
• Complete call logs and reports
• Research billing issues

Albuquerque, NM

• Accomplish all production and services through efficient project management and coordination of other employees
• Responsible for project bids, handling and delegation between three working shifts
• Responsible for in-store orienting, and training employees
• Maintain quality service by establishing and enforcing organization standard
• Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques
• Maintain safe and clean work environment

Bachelor Of Arts (Ba), English Language And Literature/Letters

Associates Applied Science, Integrated Studies

Associates of Applied Science Integrated Studies