Value driven executive, leveraging over 2 decades of experience within digital transformation, change management and P&L. I have a strong track record in start-ups as well as building new business units, ranging from strategy, design, implementation to operational excellence. Key areas of expertise include: Creating high performing passionate teams, leading change management & digital transformations (both waterfall & agile), introducing digital channels and touchpoint optimizations, designing customer experience Journeys, managing large value driven Service & Contact Centers, implementing CRM systems, strategy, PMO, process & cost optimization, sales & performance management, mentoring and coaching. I have in-depth knowledge across all constellations of service providers within the Telecom industry, from greenfield Start-Ups and System Integrators to legacy incumbents, encompassing the full range of product & service offerings targeting both Residential and Business customers. Recently, I have leveraged this experience in the Banking industry; launching one of the first digital mobile-only banks in the Middle East. • A strategic thinker and creative ideator with a great sense of humor• Strong, engaging and enthusiastic management style, coupled with excellent communication skills • Structured decision-making based on data analytics and customer insights• Detailed process and workflow knowledge• Proficient in transforming strategic objectives into operational targets